Zaineb  Ghlayem

Zaineb Ghlayem

Work History

Work History
Feb 2008 - Present

Screening Officer

Passengers and Customer Service, Problem Solving, Dealing with Governmental institutions such as Transport Canada and Canadian Air Transport Security Authority, Providing Customer Service to International Airlines. Operating screening equipment such as x-ray, WTMD, HHMD, and body scanner, customer service, communicating with passengers, dealing with airlines companies, acknowledgement of operational procedures.
Jun 2011 - Feb 2013

Youth Labour and Employment Facilitator

BC Federation of Labour
Teaching BC Employment Standards Act. Engaging with youth in group activities. Building trust with youth through answering questions. Facilitation and following an action plan. Job Search Tactics. Job finding mentorship.
Jan 2010 - Feb 2013

Executive Board Member/ Recording Secretary/ Shop Steward/ Organizer

International Association of Machinists and Aerospace Workers
Preparing Correspondence, Recording Meetings Minutes, Labor Relations, Conducting Orientations for new employees. Administrative office work, Maintaining Records of Meetings and Orientations. Labour law knowledge and conflict resolution. Organizing negotiation committees and collective bargaining. Campaign Organizing and field Marketing.
Jul 2005 - Dec 2007


Great Canandian Book Co.
Supervising staff of 5, scheduling, inventory, customer service, cash handling, credit and debt transactions, shipping and receiving, merchandising and display, promotions, and advertising, resolving costumer complains, POS monitoring and bookkeeping.


Jan 2013

Project Management

Vancouver Community College
An intensive look on the project management process with tips and details on how it works.
2010 - 2012


William W. Winpisinger Eduction & Technology Center
Labour Relations. investigation and Conflict Resolution. Collective Bargaining. discipline and grievance procedure.
Jan 2003 - Jan 2008

Bachelor of Arts , Major : Political Science, Minor: Middle Eastern and Islamic Studies

Simon Fraser University
Bachelor of Arts: Major: Political Science Subject Studied: Understanding Governments and Politics, Political Ideologies and theories, Globalization, International Economy and its effects on societies in the Modern World. Minor: Middle Eastern and Islamic Studies. Subjects Studied: History and Politics, Social and Economic Development and Discussions on Arts and Culture in the Middle East.



Native Speaker: Arabic and English



Occupational Health and Safety Training

WorkSafe BC
Occupational hazards identification and prevention

First Aid

WorkSafe BC
Level 1