Care Centre Leader
Globe Customer Care Pvt. Ltd (NOKIA CARE)
JOB EXPERINCE Independently manage the care centre operations practicing the highest degree of professionalism. Offer maximum customer care and strive for total customer satisfaction. Identify and develop the right team structure for the smooth running of care centre operations Perform daily tasks in accordance with business ethics and guidelines of the organization. Compliances of health and safety according to the company's rules and regulations. Monitoring the progress of the staff and the branch. Providing guidance in areas requiring changes or improvements Encourage creativity, risk-taking, and constant improvement. Create environment oriented to trust, open communication, creative thinking and cohesive team effort. Assure that the team members have the necessary education and training. Reporting and managing month end and other daily/weekly reports. Maintain all branch reports and cash report end of the day..