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Secondary level

Ahmad Toqan

Scientific major 

Work experience

Senior Order Taker/ambassador For This Brand

Help Desk/ Senior Order Taker/Ambassador for this Brand Call center agent/Customers Service. Solve the problem(help desk) with end user like cable Pc's/format/join disjoin domain. Order Taker and solve the complaint with customers. SKILLS HTML/CSS/Js/XML/Android language/PHP/JSP/Analysis/windows. Excellent skills using MS-Office 2007\ 2010 tools. Advanced user of the Internet, and search Optimization. Excellent organizational skills and ability to prioritize Workload. Note: References and recommendation letters will be furnished upon request..
Dec 2013Present

System administrator / share holders afires

Amwal Invest

Networking (CCNA) /Server / AD / DHCP / DNS / windows server 2008 / 2012 Standard R2 (know about hyper-v with windows8.1 to make virtual machine to test lab) / UPS /PBX (NEC telephone). Outlook / Hosting (with Company in Jordan) add user name with password / reset password / check the quota size. Admin with creator on web page / with full control (C-Panel). Accept technical support calls to the IT Dept. and log them in the Help desk Tracking System. Forward technical support issues that cannot be address by the Help desk to the appropriate technician. Troubleshoot and resolve end-user hardware, operating system, and software related problems. Troubleshoot and resolve basic network and server access problems for end-users. Troubleshoot and resolve issues with voice communications (i.e. PBX telephone) and voice mail systems. Participation in the IT Extended Support Program. Managed Exchange accounts in Active Directory. Managed and Administered Windows XP, Windows 7 and Windows 8. Supported and maintained 10 servers and backup’s solution. Supported Microsoft Office 2003 / 2007. Shared knowledge with new recruits. Installing and configuring Windows Servers 2003/ 2008 / 2008 R2/ 2012 Implementation of Symantec Endpoint Protection.

Jul 2012Dec 2012

Technical Support

Capital Bank of Jordan

Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Oversee the daily performance of computer systems. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Confer with staff, users, and management to establish requirements for new systems or modifications. Installed, repaired, and upgraded desktop computer systems including laptops and printers. The establishment of offices with computers and printers and scanners and linking them to some. Implement Installing & configuring Microsoft Windows XP & 7 / format / booting / image ghost. Implement Installing & configuring most of Anti-Virus Enterprise managed Systems join disjoin on the domain. Solve the problem with end user at call / team viewer / remotely.


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