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Work experience

2012

Office Assistant

Bahrain Institute of Public Administration Center

Maintaining office operations by maintaining supplies and equipment, picking-up and delivering items and arranging files.

2016

Autistic Child Support Worker (volunteering)

Al Wafa Center for Autism

Volunteered to support an autistic child by helping him improve his communication skills. I aslo monitored him in a developmental classroom setting to help determine specific deficits in communication skills.

2016

Customer Service Supervisor

Noorland Kids Intertainment Hall - Alaali Mall

Looking after a team of staff  as well as maintaining and enhancing customer services by organizing and evaluating service and procedures. I gained leadership skills by delegating the appropriate roles and responsibilities to each team member, ensuring the team would successfully reach our aims and objectives. Moreover, I was given marketing opportunity which required to develop my own ideas and investigate the market to find and target customers.

2016

Call Center and Customer Care Training

Zain Bahrain

Leared how to answer incoming calls from customers, to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Additionally, I acquired knowledge about emotional intelligence, information technology, communication skills and telecommunication.

Education

20102013

High Scool Diploma 91% GPA - Mathematics and Science

Saar Secondary Girls School

Gained knowledge about different aspects of education which enhanced my ability in solving problems, thinking creatively, doing tasks under pressure and more.

2013-062013-07

Communication and Time Management Skills Course

AISEC

Learned to convey information to people clearly and simply, in a way that means things are understood.

2013-102014-08

Mandarin Chinese language

Xian Jiaotong University - China

Studying in China developed not only my language skills but also my cultural and exploring skills which provided me with a new way of visualizing the world as I interfered with people from around the world and experienced their different cultures and beliefs.

Skills

Communication Skills

-Presentation skills
-Good listener.
-Talk with clarity and concision.
-Friendly and respectful.
-Open-minded.
-Confident.
-Emotional intelligence

Personal Skills

-Dependable.
-Fast worker and flexible.
-Adaptable.
-Hardworking and willing to learn.
-Multitasking.

Technology

- Excellent internet usage and search.
-Fast typing.
-Extensive experience with Microsoft word, Access, Excel and PowerPoint.

Artistic Skills

-Photography.
-Keen eye to details.
-Creative.
-Architectural graphics.
-Drawing and Painting.
-Model Making.

Language

-Arabic
-English

-Mandarin Chinese.

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