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Work experience

2015Present

Field Technician

Carrier Commercial Services

Responsible for completing jobs from beginning to end and communicating progress to supervisors through the process.

Assisted newer coworkers with understanding organizational procedures and field operations.

Made initial and continued contact with contractors and customers on new jobsites and service calls.

Assisted Journeyman on construction projects and crane operations.

Maintained high work quality throughout my employment with no customer complaints (to my knowledge).

Helped reduce trips to shop by communicating with coworkers about job locations and material requirements.

20112015

Senior Field Technician

DirectLink

Responsible for all installations and trouble shooting for all customer internet at job sites.

Responsible for completing multiple appointments on a daily basis, ensuring customer contact and satisfaction.

Maintained 24/7 - year round network functionality.

Responsible for scheduling and deployment of technicians on a daily basis to ensure company productivity.

Held lead roles in large tower and minor site construction.

Made first steps organization wide to improve employee safety.

20102011

Valet

TownePark

Involved with customer service for the entirety of the work day.

Assisted the customers/guests of the hospital as well as park vehicles and maintain lot organization as needed. 

Organization, multitasking, prioritizing, and reasoning skills were of the utmost

importance. 

Scored 100% on three out of three “secret shopper” tests.

Transferred luggage, trunks, and packages to and from rooms, loading areas, vehicles, and lobbies.

Assist physically challenged travelers and other guests with special needs.

Transported guests about premises and local areas via the complementary shuttle.

Work locations varied from the Ritz Carlton in Vail, the Four Seasons in Denver, and Skyridge Medical Center in Lone Tree.

20112011

Head Chef/ Kitchen manager

Dairy Queen

Cleaned and prepared various foods for cooking and serving.

Swept and scrubbed floors and bathroom.

Received and stored supplies.

Check the quality of raw or cooked food products to ensure that standards were met.

Supervised and coordinated activities of cooks and workers engaged in food preparation.

20092010

Valet

AMCO

Involved with customer service for the entirety of the work day.

Assisted the customers/guests of the hospital as well as park vehicles and maintain lot organization as needed. 

Organization, multitasking, prioritizing, and reasoning skills were of the utmost importance.

Transferred luggage, trunks, and packages to and from rooms, loading areas, vehicles, and transportation terminals.

Assisted physically challenged travelers and other guests with special needs.

Work locations varied from Penrose Main, Penrose St. Francis, and Memorial hospitals in Colorado Springs.

At Penrose Main we parked between 500-700 cars a day.

 

20072009

Custodian

Town Of Kiowa

Performed all duties of maintaining and cleaning of offices and building.

Ensured all duties where completed every week.

Provided a clean and presentable office for all staff, including the police department.

20082009

Field Technician

DirectLink

Responsible for all installations and trouble shooting for all customer internet at job sites.

Responsible for completing several appointments on a daily basis, ensuring customer contact and satisfaction.

Education

20092014

Organizational Communications And Computer Information Systems

Metropolitan State University Denver

My degree programs at Metropolitan State University have educated me in the business functioning environment. Related classes from my communication major include but are not limited to- high performance teams, communication ethics, listening and interview communication skills, rhetoric, communication strategies effecting organizational change, as well as an advanced organizational communication internship with DirectLink.

Related classes from my computer information systems minor include but are not limited to: telecom systems and networking, network installation and administration, computer applications for businesses, information systems analysis, and business website design.

20082009

General Studies

University Of Colorado Colorado Springs
20082008

A+ Certification, Business Strategies

Pickens Technical College
20042008

High School Diploma

Elizabeth High School

Portfolio

My Work

Certifications

2008

Microsoft Word 2007, Microsoft Excel 2007

Pickens Technical College / Microsoft
2008

IC3

Pickens Technical College / Certiport

Basic Information Systems

2013

Best Of Business 2013

Douglas County

Best Of Business General Category - DirectLink

20142016

Tower Safety and Fall Restraint Systems

SafetyOneInc

Safety One training meets or exceeds the requirements established by NATE (National Association of Tower Erectors) and American Tower Corp as well as all major telecom providers. We meet and exceed all applicable OSHA 1910 and 1926 regulations.

20162019

OSHA  10

American Safety Council

Summary

I love computers and technology. The internet and networking advances of this day and age make information systems my priority. I love to disassemble and rebuild and reconfigure computer systems. I am the type of person who wants to understand how everything works. I enjoy working and carry a personal responsibility to the job. I was able to complete all computer classes offered at my high school and for 3 years. I was a student technology assistant that maintained the health of the schools information systems and helped others with their computer education program. My senior year of high school my high school paid for me to attend one year at Pickens Technical College where I obtained multiple certifications and received a academic award. I am able to type around  60 - 70 words per minute. I ran track and cross county for 5 years in primary school and was a proud member of Elbert County 4H for 13 years.

I am looking for a career advancement with my current company which allows for growth over time that will help me accomplish my future goals. Along with my excellent work ethic, I am honest, hard-working, reliable, and get along well with others.  I am excited for the opportunity to obtain knowledge and grow with a company that uses technology on a large / global scale to provide HVAC controls solutions. My bachelors degree in Organizational Communication has been invaluable throughout my endeavors both within and outside of the work environment. My associates degree in Computer Information Systems has provided me with the basic skills needed in the fast paced technology market. I believe that my problem solving skills, interest and experience in the networking/information systems field, and my current history with Carrier makes me an excellent candidate for the position.

Testimonial

Submitted on Fri, 02/21/2014 - 15:30 Submitted by anonymous user.  Submitted values are: Name: Comments: Feb 21, 2014 Wow!  What a great "user experience" working with Zach earlier today! It took me close to 2 years(+?) to transform that sissy antenna pipe I originally put on the roof into a tower; complete with eyebolts to hook a safety harness; a step to stand on to get off of the steep, slanted roof; and a tool shelf/tray big/strong enough to hold the tools and the computer needed to install and align the new internet communications antenna. I cannot even begin to over state the euphoria I experienced when I learned that Zach actually had a safety harness to hook to the safety eye bolts I had installed, and that he substantially approved of the additions I made to the antenna tower to ensure his safety and enhance his “provider experience” while working on the antenna. I’m still smiling (and gloating unashamedly), because of Zach’s numerous and most generous comments approving my "over and above" additions to the antenna tower, which have fully exonerated me of the “way excessive”, “time consuming”, “unnecessary” (especially the “way over done tool shelf”) jabs, glares, stares, and “verbal abuse” I received often from my wife, son, and mother-in-law as they impatiently waited for me to call you back out to install the new antenna.  While I could reduce the “din of the masses” by stating, “Well, who are you to say what’s needed on the roof?  You have never been up there,” I was never able to persuade “the masses” to accept the need for “that silly tool tray.”  Thank you Zach! I just wanted all of you at Direct Link to know that what you do does make a difference.  I will finally have some peace from my family and be free from comments like, “I hate our internet,” and “Can’t you do something to fix it?”  I can’t thank you enough for the peace I shall enjoy going forward. Thank you so much.

Sincerely, Gary Phillips, Colorado

Please feel to use my comments should you find anything here worth quoting to your future clients and customers.

References

Phone Numbers Available Upon Request

Jim Carey  / Direct Link LLC

Owner/CEO

Todd Anderson / FAA SSC

Acquaintance and family friend since 2007

Dawn Carerra / Dairy Queen

Manager

Shane Dillon / Coworker

Coworker and office manager/customer relations

Darryl Gomez / DirectLink

Manager

Mike Penley / Retired

DirectLink Customer

Gary Phillips

DirectLink Customer

Mark Wells / Customer

DirectLink Customer

Cindy Zielinski / Coworker

Coworker and office staff/customer relations