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Work experience

Jul 2015Present

Field Service Engineer

COTG

Perform full range of on-site maintenance and repairs; technical diagnostics, break/fix, software loads, installation, removal, retrofit and customer call assistance. Interfaces with senior level decision-makers within the customer account to apply retention strategies.

Aug 2014Feb 2015

Geek Squad Agent

Geek Squad/Best Buy

Tested features across various browsers.Fixed bugs as they were encountered.Answered user inquiries regarding computer software and hardware operation.Installed and performed repairs to hardware, software and computer software and hardware operation.Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.

Jun 2013Jul 2014

Controlled Comfort Heating and Air

Apprentice service technician

Assisted with the installation of HVAC equipment.

Education

Mar 2015Present

Working toward my Associate Degree

ITT Technical Insituite

Network Systems Adminisration

Aug 2010May 2013

Diploma

Huntley High School


Skills

Working knowledge of Linux

Knowledgeable of Outlook

Windows server 2003. 2008. 2010, 2012

Windows Vista, XP and related software

Able to demonstrate technical abilities, troubleshooting techniques and productivity

Well organized; ability to prioritize work, with attention to detail

Strong communication and customer relations skills

Accustomed to managing multiple issues simultaneously while maintaing the integrity of each engagement