Field Service Engineer
Jul 2015 - Present
Perform full range of on-site maintenance and repairs; technical diagnostics, break/fix, software loads, installation, removal, retrofit and customer call assistance. Interfaces with senior level decision-makers within the customer account to apply retention strategies.
Geek Squad Agent
Aug 2014 - Feb 2015
Geek Squad/Best Buy
Tested features across various browsers.Fixed bugs as they were encountered.Answered user inquiries regarding computer software and hardware operation.Installed and performed repairs to hardware, software and computer software and hardware operation.Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
Controlled Comfort Heating and Air
Jun 2013 - Jul 2014
Apprentice service technician
Assisted with the installation of HVAC equipment.