• Algonquin IL

Zachary Winkler

Field Service Engineer

Work History

Work History

Field Service Engineer

Jul 2015 - Present
COTG

Perform full range of on-site maintenance and repairs; technical diagnostics, break/fix, software loads, installation, removal, retrofit and customer call assistance. Interfaces with senior level decision-makers within the customer account to apply retention strategies.

Geek Squad Agent

Aug 2014 - Feb 2015
Geek Squad/Best Buy

Tested features across various browsers.Fixed bugs as they were encountered.Answered user inquiries regarding computer software and hardware operation.Installed and performed repairs to hardware, software and computer software and hardware operation.Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.

Controlled Comfort Heating and Air

Jun 2013 - Jul 2014
Apprentice service technician

Assisted with the installation of HVAC equipment.

Education

Education

Working toward my Associate Degree

Mar 2015 - Present
ITT Technical Insituite

Network Systems Adminisration

Diploma

Aug 2010 - May 2013
Huntley High School


Skills

Skills

Working knowledge of Linux

Knowledgeable of Outlook

Windows server 2003. 2008. 2010, 2012

Windows Vista, XP and related software

Able to demonstrate technical abilities, troubleshooting techniques and productivity

Well organized; ability to prioritize work, with attention to detail

Strong communication and customer relations skills

Accustomed to managing multiple issues simultaneously while maintaing the integrity of each engagement