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Seeking to reposition experience, education, and professional accolades from extensive background in guest relations, multimedia communications, and management. Capable of operating computer systems commonly used for clerical functions. Proficient typist using both the keyboard and ten key. Familiar with short hand dictation using stenography machine. Strong command of the english language, in both written and verbal communication. Possess aptitude for attention to detail and correctness. 

Work experience

May 2014Present

Assistant Manager Operations


Assists manager in overseeing store operations including, but not limited to, training subordinates to interact with general public using specific behaviors and verbiage, detailed record and goal keeping, maintaining all pertinent records in organized fashion in conjunction with third party regulations, monitoring high volume shipping and receiving, scheduling, and task delegation.

Oct 2013May 2014

Order Processing Specialist

Wall Street Imprintables

High volume email accounts; inbound and outbound calls; data entry using Excel and FileMaker; detailed record keeping; drafting of production quotes; invoices; light QuickBooks duties; ordering, shipping, and receiving; maintenance of daily production schedule; assisting customers in storefront in a professional, amiable, and efficient manner; extensive knowledge of products and techniques used in screen printing and embroidery.

Mar 2009Oct 2013

Assistant Manager

Friar Tux Shop

Promoted in one year to assist manager in overseeing store operations of high volume retail clothing store including, but not limited to, working in very close proximity to customers with high level of professionalism and training associates to do so, working with other business owners and operators in creating cohesive industry alliances, detailed record and goal keeping as well as scheduling.

Mar 2007Mar 2009

Production Leader

Account Control Technology

Promoted to Production Leader after five months. Trained and supervised small group of collectors, federal background clearance to access IRS database and Department of Education debt records, extremely high volume outbound calls, light inbound calls, proficient in typing numeric codes for documentation at a conversational rate of speed, highly detailed record keeping, assisted in developing individual and group goals on a daily and monthly basis, exceeded company standards for collected dollars in a competitive commission environment.


Aug 2015Present

Certified CA Real Time Court Reporter

Downey Adult School

Currently completing online curriculum for certification in real-time court reporting in the state of California. 

May 2013

Associate of Arts, Liberal Studies

Bakersfield College


Jul 2015Jul 2017

Typing Speed

Mexican American Opportunity Foundation

Certifies typing speed of 59 words per minute with 99% accuracy.

Professional References

Available upon request.