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Summary

Committed to developing advantageous relationships to drive revenue and growth in emerging markets utilizing expert communication, negotiation, and relationship building techniques.

Accomplished Entrepreneur, Sales and Operations Management Professional with over 20 years senior leadership experience spanning the medical, transportation, corporate, government, construction and staffing industries. Competitive and strategic sales and marketing leader with exemplary negotiation, presentation and communication skills. Effectively demonstrates value-added propositions to prospective clients resulting in increased revenue, client satisfaction, and referrals. 

  • Recognized for effectively prioritizing multiple simultaneous projects.
  • Builds new business through cultivating long-lasting client and business partner relationships utilizing consultative networking and prospecting to secure new clients.
  • Proven capacity to educate, advise, and advocate on clients behalf 

Professional Experience

2017Present

Software Developer & Founder

Zotech LLC

Full-Service technology design and development firm, specializing in helping organizations plan, design, and deploy technology solutions. Responsibilities include project management of online, and mobile custom applications to include, but not limited to: 

Sales

  • Development of sales presentation templates
  • Hosting and facilitation of web conferencing sales presentations
  • Development and presentation of cost quotations
  • Contract development and negotiation

Application  Development

  • Expansion of project scope based on client’s criteria
  • Recruitment & Onboarding of project coders based on project scope
  • The communication link between coders and customer
  • Content development as necessary
  • Graphic design as necessary or facilitation of contracted services
  • Some HTML Web development

Operations

  • Customer communication, inquiries, troubleshooting
  • Development of user guides, training
  • Customer billing & collections

2011Present

Principal/Founder

Zola Inc. dba Zola Stewart & Associates, LLC

Organization, and Project Management Consulting Firm.

Operation solution oriented consulting firm, providing organizational performance analysis, and solutions. 

Provides strategic and operational solutions across a wide variety of industries that support clients’ performance objectives.  Regularly served as interim executive to insure successful project implementation. Specializing in both the public and private space.

Recommending, Developing, and or Facilitating change manament plan, to include goals, objectives, measures, and may include assistance with resource identification

Services include but not limited to: procurement, inclusion, outreach services, organizational performance, political engagement, small business advisory, commercial lending/brokering, real estate, business lending,  compliance software implementation (proprietary technology solutions  www.iworkbank.com),  and non-profit strategy and fund development

1.  Inclusion Consultant to multiple government entities, and non-profit organizations to include but not limited to: The City of Cincinnati, Cincinnati Metropolitan Sewer District, and Green For All.

Designed and developed procurement programs, goals and compliance policies for minority business contracting.  

Developed strategies to expand the opportunities for diverse/disadvantaged populations in the Greater Cincinnati and Northern Kentucky region. 

Developed public policy in cooperation with internal administration, and legal council 

Analyzed and assisted with organization implementation of national best practice methods to increase employment opportunities for minority, women, and low- income residents

2. Small Business Development Consulting to included but not limited to:

Business start-up development, (Business registration, certification, licensing, insurance, bonding, book-keeping, invoicing)

Marketing & Branding - websites, graphics, business cards, letterhead etc. 

Business Development - sales development, planning, presentations, writing (bids, proposals, RFP's) 

3. Business Lending - providing businesses with finance options - lending up to $5 million

Revenue Based Advance Loans

Business Term Loans

Unsecured Business Finance Loans

Business Directed Retirement Loans

Equipment Finance Loans

Commercial Real Estate Loans 

4. Realestate - Ohio Licensed Realtor -assisting clients meet their housing needs in the Ohio market 

20092016

Principal/Founder

Focus Solutions Inc.

Built a highly successful for profit  outsourced workforce management/performance improvement company specializing in innovative outsourced staffing solutions. Inclusion contracting certifications included: certified MBE, WBE and Ohio Edge company within the State of Ohio, Atlanta & California.

  • Focus Brand Companies included, Focus Workforce Solutions LLC (Staffing), i3 Private Label Staffing, Focus Custom Calling (Call Center), Property Assistants on Call (Real Estate Management, Leasing & Maintenance). 
  • Industries Served - Hospitality, Government, Education, Medical, Real Estate, Distribution, Manufacturing, Non-Profit
  • Focus Managed Workforce Solutions included: Call Center Management Solutions, Health Care Administration, Construction, Hospitality, Automotive
  • Partial Client List Included: City of Cincinnati, City of Newark, Duke Energy Convention Center, University of Cincinnati, Millenium Hotel, GE Energy, Cincinnati Reds, Cincinnati Metropolitan Housing Authority, CH2M Hill, Amazon, Hamilton County Job & Family Services, Cincinnati Childrens Hospital, Kokosing Construction, Global Spectrum 
20082009

Managing Member, Chief Operations Officer

United Courier

Served as Vice President of a regional Medical Courier Service Provider                              (DAWG dba United Courier Cincinnati, OH)

Managed purchase of a medical courier provider with annual gross sales of $3 Million dollars. Implemented and managed the due diligence process, to include review of financials, operations, employee performance, employee satisfaction, organizational polices, procedures, culture, customer account relations, metrics, contract performance, equipment, lease obligations, and property evaluations - resulting in a $200, 000.00 savings off negotiated purchase price and the successful retention of key contracts.   

20032009

Chief Operations Officer

Premier Pediatrics
  • Served as a contracted Chief Operations Officer for start up pediatric practice                          (Premier Pediatrics Mason, OH) 

Administered Fiscal, and Operational outcomes. Designed, and managed new construction office layout, procured contractors, equipment and service providers. Recruited, hired, and evaluated the performance of medical staff and administrative personnel. Developed all organizational policies and procedures. Implemented billing system, and provided oversight, and management of reimbursements. Managed the facilities compliance with OSHA, emergency readiness, sanitation regulations, and billing. 

20022009

Director of Healthcare Administration

University of Cincinnati/ University Environmental Health Foundation
  • Served as  Director of Healthcare Administration University of Cincinnati Occupational Health Clinic, and Research Foundation.  

Managed fiscal and operational administration 

In the first year of employment presented cost savings proposal in the first year of employment to outsource the Director of Healthcare Administrations role, based upon assessing the strategic vision, and will of medical leadershipwhich saved the organization $100,000 per year,  - served as contracted Directer for 7 consective years. 

Developed organizational policies and procedures

Established evaluative and operational criteria for medical operations.

Assisted in the development and expansion of  medical programs and services for research.

Provided outsourced billing, coding services, and reimbursement management services.   

19952002

Senior Practice Administrator

Trihealth - Cincinnati, OH

Administered multi-site fiscal and operational performance outcomes for hospital owned off site facilities. Primary responsibilities encompassed:  strategic planning, fiscal accountability, organizational policies, procedures, facility operational effectiveness, recruitment/training  of  managerial staff, assisted with recruitment/selection of physicians.

Provided strategic vision with entrepreneurial outlook resulting in a positive bottom line for the first time since inception of the division. 

Effective strategies included:

  • Reengineering medical billing & collections processing, procurement processes,  staffing processes, service delivery, outsourced service providers, and overhead cost allocations. 
  • Received JCAHO (regulatory agency) Best Practice Model Recognition for  development and implementation of a custom pharmaceutical sample management database tracking system 
  • Systematized front office operations, providing a more efficient work environment, quality of care, and increase in revenue. 
  • Developed and designed shared services operations for multiple locations, resulting in increase productions, reduced expenses, and an increase in overall patient satisfaction
  • Coordinated and implemented a training and orientation program for all new clinical staff to improve job satisfaction for nursing and physicians 
  • Designed and implemented an outpatient referral tracking program, to monitor and track referrals to specialist to meet the standards for JCAHO and provide continuity of care for outpatients. 
  • Designed and implemented a service excellence department plan, where service standard commitments where monitored and awarded 
  • Exceeded budget standards bringing the practice into the black for the first time 

Inventions and Best Practice Business Models

Innovative social enterprise  business models designed to generate revenue streams while affecting positive change through business development and job creation.

IncuBusiness:  An enhanced business incubator model designed to  accelerate business growth by joining together business service providers, community organizations and entrepreneurs. In un-utilized commercial space in blighted neighborhoods.

Church Works Faith Based Social Enterprise Model developed to create sustainable revenue streams for faith based organizations while impacting the community in and outside of the church


JobLink  Is an online tool developed to promote local jobs on public projects. This tool links contractors workforce needs with local residents looking for employment opportunities.

I4 Community Impact Process A process used by municipalities to design, measure and track community impact on public funded infrastructure projects.