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Yesenia ivette artola

Front Desk Coordinator

Summary

My goal is to become an asset to your establishment and succeed in all my responsibilities. Some of my strengths include a positive attitude, organization, multitasking, and desire to gain new knowledge. I believe that anything can be done if one puts their mindset to their goal. To have me as part of your team will be like adding a new member to your family. 

Thank you for your consideration.

Work History

May 2018Present

Receptionist/ Operator Switchboard

Shriner's Hospital for Children Northern California

Work at the lobby desk checking in surgery patients, creating badges for visitors, printing clinic and patient census, transfer calls to correct departments, professional and courteous guidance towards patients, family members, and visitor. I also update any on-call revisions for the month, and keep record of new admits and ambulance visits. 

Hosted, organized, and created "Shriner's Trunk or Treat Charity Event Carshow" on Oct. 20th, 2018 for the children at Shriner's Hospital. I raised more than $500 from the event, which included variety of food, music, games, and exotic cars. 

Feb. 2018Present

Front Office Assistant/ Dental Assistant/ Sterilization Tech.

Laguna Family Dental

Verification of insurance including any PPO and Premier plan type from Aetna, Delta Dental, Cigna, Premier Access (UFWC), United Concordia, MetLife, etc. Prepare pt. charts for upcoming appointment days including treatment plans. Reception duties including answering calls, providing customer service, retrieving insurance info, and updating patient info. Also a float for the back office to help sterilize dental instruments and turn around rooms quickly for the next upcoming patient. 

July 2016Feb. 2018

Front Desk Coordinator

Nuova Dental Office

Insurance eligibility , Appointments, call new patients from roster, confirm fitire appointments, Receptionist duties including faxing and creating consent forms, Explaining Treatment plans to patients, quote treatment prices, billing, and send referral request to insuarnce companies. 

Jun 2016Aug2016

Waitress

Casa Lopez Restaurante
Aug 2013July 2016

Front Desk Clerk

Best Western John Jay Inn

Receptionist duties, Night audit, Breakfast prep, Accounting, and customer service

Dec 2012Jul 2013

Sales Representative

Forever Beauty

Promoting/selling HerStyler straightener and hair curlers, customer service

Aug 2010May 2011

Certified Nurse Assistant 

Dignity Health Bruceville Terrace

ROP Program Mr. Hicks

Education

Aug 2011Present

Bachelors Degree in Kinesiology Exercise Science

California State University, Sacramento
Aug 2016May 2017

AA in Social Science Degree

Sacramento City College

Course completion. 

Aug 2007May 2011

High School Diploma

Laguna Creek High School

Dancer at Infinite Motion Dance Company 

Received the Governor and First Lady's Community Service Award

Member of the Medical Club and M.E.C.H.A. Club

Skills

Certificates

CPR (American Heart Association)

Medical Terminology (Summer Class)

CNA

Bilingual

Excellent skills in reading and writing in Spanish and English.

Receptionist

Computer knowledge, typing avg. 45- 50 WPM, Microsoft word, PowerPoint, Night audit, answer phone, fax, check in/out, reservations, accounting

Customer Service

Many years of experience dealing with different types of customers from hospital environments to sales environment.

Volunteer

I began volunteering in Kaiser Permanente from  November 2010 up to 2015.  I was volunteering in the Emergency Room providing customer service to the patient’s family. I also helped potential  ER patients or lost patients find their indicated locations in the waiting room to promote a fast paced envirmonment with less waiting time.

References

Valerie Sanders, Volunteer Coordinator                                                      (916) 688-6069

Bill Workman, Shriner's Physical Therapist                                                (916) 453-2240

Sunday Diaz, Dental Manager                                                                          (916) 421-1400

Connie Birdsong, Shriner's Security Supervisor                                             (916) 423-2000

Craig Collum,Engineer/ Security Manager                                                   (916) 453-5050