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Objectives

Leading and growing "customer-facing" organizations towards a higher customer's satisfaction and profitability.

CV Summary

  • A track record in building, growing, and leading international “customer facing” organizations through growth and transformations.
  • Vast Experience in designing, implementing and managing cross company, business and technical processes.
  • International career in the USA, Europe and the Far East, including 4 M&A’s, with several pioneering SU’s and multi-disciplinary companies.
  • Passionate at combining Business, Technology, Processes and People management.
  • Relocated and worked in the USA for 5 years.
  • Sustainability-related Patent-pending (with CA).

Work experience

TGIF 

Mar 2008Present

Owner - Strategic Consulting

  • Consulting and leading  cross company IS and IDM Projects
  • InitiationImplementation and Management of cross-company processes and systems.
Jan 2000Feb 2008

Director of WW Strategy & Planning Global Support

  • Building and Managing the Security Business Unit Support's various Readiness Programs. Including integration with Global Development and Sales processes.
  • Budgetary planning and control of the manpower in sites throughout the world
  • Reorganizing and leading the EMEA Security Support Group to a fully functional team.
Jan 2004Dec 2004

Director of Customer Support -EMEA

  • Built, staffed and managed EMEA's support centers, with revenues totaled to ~8M USD.
  • Created and implemented a platform for partnerships establishment and management.
  • Managed the assimilation process between the R&D center in Israel and the US HQ.
Jan 2000Dec 2003

Senior Director, Technical Services

  • Established, managed and grew the World Wide Technical Support and the EMEA Professional Services organizations.
  • Managed Israel Sales and technical communication between Israel, France and the USA.
Sep 1995Dec 1999

Director Global Customer Services

  • Established the Pre-Sales department and expanded the world wide technical services organization.

RADLINX (acquired by VocalTec)

Sep 1995Sep 1998

Manager Global Customer Support

Manager, acquired by VocalTec, Israel
Jan 1990Aug 1995

Worldwide Technical Manager

  • Managed the entire “Vision” line, including presenting and deploying new systems to the market. Account management of several key customers in the USA East Cost.
  • Managed support’s restructuring by building the company’s USA National Response Center through creating and improving related processes, systems, and hiring, training and mentoring the support teams.
  • Development of training programs, Remote Diagnostics systems and IT projects.

Education

Mati Raanana

20052005

Financial and Budgetary Planning and Control

Coaching Academy

20032004

Coaching

Coaching, Changes and Transformation management

Hadasa Neurim

19721976

Electronics

H/W, computing basics, S/W design basics