• Ra'anana Israel
Yuval Danieli

Yuval Danieli

Do things that matter


Leading and growing "customer-facing" organizations towards a higher customer's satisfaction and profitability.

CV Summary

  • A track record in building, growing, and leading international “customer facing” organizations through growth and transformations.
  • Vast Experience in designing, implementing and managing cross company, business and technical processes.
  • International career in the USA, Europe and the Far East, including 4 M&A’s, with several pioneering SU’s and multi-disciplinary companies.
  • Passionate at combining Business, Technology, Processes and People management.
  • Relocated and worked in the USA for 5 years.
  • Sustainability-related Patent-pending (with CA).

Work experience

Work experience


Mar 2008 - Present

Owner - Strategic Consulting

  • Consulting and leading  cross company IS and IDM Projects
  • InitiationImplementation and Management of cross-company processes and systems.


Jan 2000 - Feb 2008

Director of WW Strategy & Planning Global Support

  • Building and Managing the Security Business Unit Support's various Readiness Programs. Including integration with Global Development and Sales processes.
  • Budgetary planning and control of the manpower in sites throughout the world
  • Reorganizing and leading the EMEA Security Support Group to a fully functional team.
Jan 2004 - Dec 2004

Director of Customer Support -EMEA

  • Built, staffed and managed EMEA's support centers, with revenues totaled to ~8M USD.
  • Created and implemented a platform for partnerships establishment and management.
  • Managed the assimilation process between the R&D center in Israel and the US HQ.

Senior Director, Technical Services

  • Established, managed and grew the World Wide Technical Support and the EMEA Professional Services organizations.
  • Managed Israel Sales and technical communication between Israel, France and the USA.
Sep 1995 - Dec 1999

Director Global Customer Services

  • Established the Pre-Sales department and expanded the world wide technical services organization.

RADLINX (acquired by VocalTec)

Sep 1995 - Sep 1998

Manager Global Customer Support

Manager, acquired by VocalTec, Israel
Jan 1990 - Aug 1995

Worldwide Technical Manager

  • Managed the entire “Vision” line, including presenting and deploying new systems to the market. Account management of several key customers in the USA East Cost.
  • Managed support’s restructuring by building the company’s USA National Response Center through creating and improving related processes, systems, and hiring, training and mentoring the support teams.
  • Development of training programs, Remote Diagnostics systems and IT projects.



Mati Raanana

2005 - 2005

Financial and Budgetary Planning and Control

Coaching Academy

2003 - 2004


Coaching, Changes and Transformation management

Hadasa Neurim

1972 - 1976


H/W, computing basics, S/W design basics