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Work experience

Jun 2012Present

Graduate IT Helpdesk Analyst Intern

Advent International

·First level support and to log, monitor and resolve helpdesk calls for a group of 150 users in 12 European and 2 Asian offices, covering offices in London, Tokyo, Mumbai, Frankfurt, Paris, Madrid, Milan, Warsaw, Bucharest, Kiev, Prague and Amsterdam.

·Microsoft products (including MS Office 2007 and CRM Applications)

·Remote Access & VPN

·Intranet & CRM Applications

·Virtual PC Support

·Mobile Phones & Blackberry support

Oct 2010Dec 2011

IT Helpdesk Intern

Luxrite Security Ltd.
  • <!--[if !mso]> <object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id=ieooui> </object> <mce:style><! st1\:*{behavior:url(#ieooui) } --> Technical support for CCTV camera equipment
  • Call logging, event monitoring
  • Configuring routers for clients remotely 
  • CCTV camera software support
  • Network support 
  • ITIL Environment 
  • Hardware refresh project of staff laptops including data and profile transfers in both UK based and Europe based offices
  • Issue ownership and resolution
  • Upgrade project of staff MS Office Suite


Sep 2008May 2012

Computer Science BSc Honours

Kingston University