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Skills: Project Management, Organizational Adoption, Policy/Process Management, Business Process Improvement, International Business Development, Global Expansion & Market Revitalization, Quote-to-Cash & Supply Chain Management, Strategic Planning, Knowledge Management, and International Business Law & Regulations.

Style: Proactive, entrepreneurial, determined, personable, versatile, creative thinker, process-oriented, diplomatic negotiator, catalyst and team builder. 

Verticals: Energy, Services, Technology, Manufacturing, Media and Healthcare

Products: Professional Services, Hardware, Software, Power Tools, and Automotive

International Experience: 9 years in North America, 3 years in Asia Pacific, and 2 years in Western Europe

Languages: English, German, Indonesian/Malay, Italian (basic), and Mandarin (basic)

Travel: 30 countries span across six out of seven continents

Methodologies:PMI, Six Sigma - DMAIC

Technologies: MS Project & proprietary PM tools, Visio, Business Objects, MiniTab, Lombardi, and Oracle 11i

ERP Systems:Functional knowledge on Oracle OPA, Service Contracts, Order Management, and CRM


To work on initiatives to improve efficiency and to streamline resources consumption in business processes, product development and operations.


Renewable resources, green technology, sustainable concepts, books, photography, travel, global cuisine, indie films, world music, languages.

Work experience

Jan 2009Present

Energy and Environmental Design, Green Building


Affiliation: United States Green Building Council (USGBC), Build It Green Organization

- Working towards Leadership in Energy and Environmental Design Green Associate (LEED GA) accreditation.

- Developing a fusion reengineering methodology on energy efficiency for commercial consumption.

- Co-wrote an article on "Greenification of Data Center", published on March 16, 2009.

- Obtained Certified Green Building Professionall (CGBP) certification in December 2008.

Sep 2008Dec 2008

Senior Project Manager

Group: Worldwide Channels

Project: Single Trading Company (STC)

• Managed impact assessment and communication and training requirements for Single Trading Company project in rolling out “Cisco International” entity globally.

• Developed theater profiles of Cisco global operations from Channels Operations perspective.

• Collaborated with stakeholders from impacted theaters, primarily in European Union and Emerging Market, in managing change management for Channels Operations and Cisco Partners. 

Mar 2008Aug 2008

Consultant – Business Process Reengineering/Six Sigma Lead and Project Manager


• Materialized company’s vision on increasing alignments between cross-functional organizations.

• Managed process improvement initiatives for Quote-to-Cash within Professional Services organization.

• Managed a team of 4 analysts in mapping the as-is and to-be processes, creating process documentations, and identifying process gaps.

• Responsible for resource and time management, risk analysis, and change management strategy.

• Standardizing global processes across the organization, including trade compliance, policies, and operations.

• Responsible for project planning, scheduling, and scoping. 

Jan 2007Feb 2008

Consultant – Change Management

Project: Commerce Business Transformation/Synergy

Group: Customer Advocacy

• Managed organizational adoption by cross-functional teams and analyzed organizational impacts for CBT program from Service Contracts Management track.

• Managed process and policy changes, worked with policy desk within Customer Advocacy business group.

• Analyzed and recommended process improvement to reduce workarounds and increase turnaround capacity in CRM end-to-end process (from Quoting to Order Fulfillment/Service Delivery).

• Worked with stakeholders from cross functional groups in implementing change management, analyzed impact and defined risk mitigation plan.

• Responsible for PMO tracking and reporting.

Oct 2006Jan 2007

Consultant – Project Manager

Group: Enterprise Data Solutions Group

• Managed Rebate Engine system implementation to replace manual processes.

• Managed project scoping, identified resources bottleneck, created workarounds.

• Worked with stakeholders from cross functional groups in implementing change management, analyzed impact and defined risk mitigation plan.

Jul 2006Oct 2006

Consultant – Project/Program Manager

Mercury Interactive/HP

• Worked with project sponsors to define the program roadmap, identify new demand within the program, gain funding approval and prioritization, and provide business case. Responsible for PMO and PFM tracking and reporting.

• Managed proposal and project approval process for Siebel Data Cleansing initiative currently consists of 1 active project and 3 proposals.

• Managed customer data integration project consolidating ERP data and CRM data in Data Warehousing. Identified reporting requirements with business teams using OLAP reporting tool (Business Objects). Led QA, BI, and Siebel teams.

• Responsible for vendor selection process for ESD/ELD solutions to enhance global software licensing and software distribution processes. Analyzed solutions capabilities against ESD/ELD processes and provided best fit recommendations for current environment.

• Gathered project requirements, including functional, design, testing, training, communication and reporting requirements from global teams.

• Collaborated with cross-functional teams, including global teams in APAC, EMEA, and R&D in Israel to address all stakeholder process issues and functional requirements. 

Sep 2005Jul 2006

Consultant/Project Manager

Group: Entitlement/Customer Advocacy

• Led global implementation of Service Contract Entitlement project in Customer Advocacy group to reduce high number of over-delivery.

• Identified a major forecasting error which had a global escalation impact that was 10 times larger than the original forecast.

• Facilitated compliance of policy/process alignment in Entitlement business process. Ensured consistency in Cisco customer experience across time zones.

• Analyzed existing Entitlement Verification and RMA Creation processes, identified process gaps, and worked collaboratively with the team to design to-be processes

• Participated as a proactive team member in a long-term DMAIC project for verification improvement of the Service Order tool. Made recommendations for improvements to functionalities, usability, and overall business strategies.

• Established relationship with stakeholders from cross-functional teams globally to ensure project buy-in and maintained engagement for continuous support. 

• Defined and validated success metrics and trends reports. Identified reporting requirements customized by region (NAM, LATAM, EMEA, APAC, and Emerging Markets).

• Developed plans for change management, communication, and training. Worked closely with Cisco’s Global Ambassador Network to ensure complete corporate-wide coverage. 

Aug 2004May 2005

Project Manager/Coordinator

DaimlerChrysler Research and Technology North America

• Managed a User Study Project for Chrysler Next Generation Vehicles (Year 2008-2010). Study based on  entertainment and communication technology trends to be integrated in vehicles,                     

• Co-managed the Annual Customer Conference for DaimlerChrysler executives and partner companies.

• Coordinated quarterly Wheels Briefings to explore potential collaborations between DaimlerChrysler development and industry leaders in entertainment and communication technologies, including Sony, Samsung, Walt Disney, Time Warner, EMI Music and Napster. 

May 2001Jul 2004

Project Manager/Process Reeingineering Consultant

Palladium Group

Project based in San Francisco, Bangkok, Hong Kong, Shanghai, Frankfurt, Munich

Past clients: Google, GE, Motorola

• Redesigned market-entry strategy in China due to complexity in bureaucracy and entry regulation. Reduced foreign operation initial set-up time by 50% from 18 months to 9 months. Saved $1.2 million.

• Provided analysis of 14 areas of process disconnects and proposed recommendations to improve end-to-end process of CRM, Supply Chain, and Logistics.

• Performed risk assessment and feasibility analysis for service sales, supply chain and order fulfillment processes. Researched best practices and conducted benchmarking.

• Ensured cross-functional initiatives were aligned with corporate strategic goals and growth targets by engaging a network of cross-functional representatives in periodic reviews of ongoing projects.

• Developed project charter, RACI chart, stakeholder analysis, and detailed project plans including budgets, cost, resources, risk and schedules. Identified constraints and assumptions.

• Managed, monitored, and controlled projects. Initiated corrective actions and controlled escalations within the relevant organization to resolve project issues.

• Defined success metrics, quality metrics, and measures for customer satisfaction. 

Aug 1999Apr 2001

Regional Manager, APAC & EMEA Oracle Consulting Practice

IT Convergence

Based in San Francisco and Singapore

• Developed vertical and geographical market growth in Western Europe, Asia Pacific and Australia.

• Responsible for bidding, proposal and project plan development, T&C negotiations, team formation, and project deployment kick-off.

• Identified strategic partners in target verticals and developed a wide range of strategic partnerships based on sustained joint value propositions. Determined program synergy and negotiated win-win business models. Past partners: Oracle, Big 5, mid-level consulting & solution partners.

• Led an international expansion mission successfully in building and ramping-up of Asia Pacific regional office in Singapore. Managed sales, recruitment, and consulting teams of 8 staff and 15+ Oracle consultants. Developed strategic planning, conducted business development and sales activities in the regions. Identified trends, opportunities, and competitions. 

Aug 1997Jun 1999

Business/Marketing Analyst

Robert Bosch

Based in Stuttgart

• Developed sales analysis of EU, NAM, and APAC; identified trends, opportunities, and competitions.

• Provided recommendations for sales strategy in international markets.

• Coordinated annual exhibition in Munich at the largest industry trade show for power tools (BAUMA).

• Worked with Product Management and International Sales on new product launches. Ensured packaging designs and product manuals met corporate guidelines and complied with regulations in foreign countries.

• Managed content for multilingual marketing collaterals (brochures, commercials, billboards and booths).

Jan 1996Jan 1997

PR/Event Management

Merrill Lynch

• Planned and organized promotional events to launch new financial products              


Jan 1995Dec 1996

Bachelor of Arts

San Diego State University-California State University


Six Sigma Black Belt

American Society for Quality (ASQ)

Leadership in Energy and Environmental Design Green Associate (LEED GA)

United States Green Building Council (USGBC)
Jul 2005Present

Project Management Professional (PMP)

Project Management Institute
Dec 2008Present

Certified Green Building Professional (CGBP)

Build It Green