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Work History

Dec 2015Dec 2016

Customer Services Agent (CSA)

Sats HK LTD

- Learned some airline industry

* Departure / Arrival Gate Handling

* Travel Doc information

Can be shift duty

Mar 2015Jun 2015

Passenger Service Agent (PSA)

Jardine Aviation Services LTD

- Learned some basic airline industry
- Some customers services skills
* communication
* responsibility
* patience
* team work
can be readily applied to the position

Education

Sep 2008Jul 2014

HKDSE

Lui Ming Choi Lutheran College

- Extracurricular activities taught me how important team work was and how to communicate with parent

- Acted as Chairman and Prefect taught how importance of take responsibility for anything

Language Skills

Language

- Proficiency in Putonghua, is good for solve the problem with mainlanders
- Conversation in English, able to provides a good customer-oriented

Other Skills

- Microsoft Office applications
- Excellent Communication
- Demonstrated people
- Supervisory Skills
- Interpersonal Skills
- Ability to remain calm

Summary

- Willing to work on shift and overtime, overnight
- Multitasking capability


- Can under pressure and independently

Objectives

- Development of aviation industry
- Improve aviation knowledge
- Improve customer service skills