Drew Paschal

Work experience

Work experience

Technical Support Engineer

Jul 2006 - Oct 2015
  • Provided support for diagnosing, reproducing and fixing software and hardware issues
  • Troubleshot protocols running on NetApp storage controllers to assist customers with problem isolation and resolution
  • Diagnosed and troubleshoot issues with NFS, CIFS, FCP and iSCSI protocols
  • Troubleshot “ system down” loss of productivity outages
  • Mentored junior engineers through live case support, training and knowledge base articles
  • Wrote 28 knowledgebase articles to assist customers and internal engineers with troubleshooting

Unix Administrator

Oct 2005 - Jul 2006
  • Worked at Wachovia Bank supporting Corporate Investment Banking group with access issues and requests
  • Reset passwords as requested and created/deleted accounts as needed in the two CIB Keon domains
  • Troubleshot various Unix systems within the bank

Unix Administrator

Sep 2005 - Oct 2005
Apex Inc.
  • Supported  various models of Sun Microsystems Sun Fire class servers consisting of Sun Blade B1600, V240, V120, V880, V480 and attached A1000 arrays for TransAmerica reinsurance
  • Worked with Sun engineers and NetApp engineers to identify and correct fault problems and to perform upgrades on the servers and the storage environment
  • Assisted in 16TB NetApp R200 storage controller upgrade by moving switches and configuring various filesystems as needed
  • Created Sun JumpStart server and staged images to facilitate quicker loading of test and development environments

Sr. Systems Engineer

Jan 2005 - Aug 2005
Strategic Technologies Inc.
  • Supported GMAC Insurance’s hardware infrastructure in Winston-Salem, NC
  • Worked with systems consisted of the latest Sun-Fire line of servers by Sun Microsystems including V240, V440, V880, V480, V490, V1280 and 2900 servers and various attached arrays and Sun/Hitachi and EMC SAN storage arrays
  • Racked servers as they came in, getting power to them and getting network cables connected to them and getting them connected to the terminal servers
  • Loaded the Solaris 9 OS and set up the filesystems to match the company standard
  • Installed Cyclades Alterpath ACS terminal servers for remote console connectivity
  • Worked directly with the Sun Service Account Manager (SAM) and STI engineers as well as Sun engineers to solve various hardware and software issues as they arose within the GMAC environment
  • Performed weekly walkthroughs of the datacenter to insure proper operation of servers
  • Checked for accuracy of quarterly true-up of maintenance contracts on all servers
  • Responsible for the accuracy of the GMAC server database including serial numbers and host id’s of the servers
  • Collected weekly Sun Explorer dat collector information and I sent it to STI and Sun for analysis
  • Kept all servers patched with GMAC’s patch strategy through Sun’s TLP server

Unix Systems Support Engineer

Aug 2004 - Jan 2005
Computer Sciences Corporation
  • Outsourced to CSC and became a contractor to Aon still performing same duties

Unix Systems Support Engineer

Mar 2001 - Aug 2004
Aon Corporation
  • Supported of Sun Microsystems Enterprise class servers consisting of E6500, E5500, E5000, E4500, E3500, E450, E250, V880, V440 and 280R
  • Supported various Sun Microsystems workstations including Sparcserver 5, Sparcserver 20, Ultra 1 and Sun Blade
  • Provided support to five Oracle database administrators
  • Wrote Korn shell scripts to perform and automate various tasks
  • Utilized Veritas NetBackup Datacenter to perform backups on servers
  • Maintained and administered Unix accounts on the servers
  • Compiled and rolled out OpenSSH to the servers
  • Installed the Sun servers into the datacenter and loaded the servers from the ground up with the Solaris OS and configured the filesystems as required by the business
  • Assisted in the installation, configuration and maintenance of MRV In- Reach terminal servers
  • Helped maintain a 99.8% uptime on a SLA with the U.K. on the PeopleSoft database servers
  • Assisted in PeopleSoft upgrade from v7.5 to v8.4 with no significant outages or failures
  • Wrote a Korn shell script to automate the verification of the nightly backups
  • Assisted in the implementation of minimum baseline security standards as required by Aon’s corporate data security team
  • Assisted in the implementation of Sarbanes-Oxley(SOX) compliance across the PeopleSoft environment
  • Converted the ADM Load data transfer application to work with Secure Shell
  • Converted server status monitoring tools to work with Secure Shell
  • Installed a third copy of Exceed On Demand to provide for redundancy in the event of a failure on the primary or secondary servers




Familiar with VMware and configuring and managing it.

NetApp Storage

  • Familiar with most NetApp hardware and some software

Unix & Linux

  • Familiar with various flavors of Unix and Linux operating systems

Unix shell scripting

  • Familiar with most shell scripting concepts


  • Familiar with NetApp NAS and protocols as well as troubleshooting


  • Familiar with SAN concepts and some troubleshooting

Networking concepts

  • Familiar with most current networking concepts and troubleshooting


  • NFS interoperability and troubleshooting


Most concepts of TCP/IP protocol and interconnectivity


  • Familiar with the Synology DSM and most of its management and software


  • Familiar with most Apple Mac computer hardware and software as well as troubleshooting

Computer Hardware

  • Familiar with most computer hardware concepts and troubleshooting



Jan 1992 - Jan 1993
  • Studied courses in computer science

Vocational courses

Aug 1989 - Jun 1990
  • Residential House Wiring
  • AC/DC Motor Controls
  • Industrial Electronics



NetApp Certified Data Administrator, Data ONTAP 7-Mode (NCDA 7-Mode)

Aug 2007

NetApp Certified Expert (NACE)

Sep 2006

NetApp Certified Storage Professional (NACP)

Sep 2006

Sun Fire Midrange Server Maintenance

Jan 2005
Sun Microsystems

SUN Solaris 9 Administration

Jan 2004
Sun Microsystems

SUN Solaris 8 Administration

Jan 2003
Sun Microsystems

Sun StorEdge (Veritas) Volume Manager Administration

Jan 2001
Sun Microsystems