Printing tool Download PDF


6 Years of customer service experience in a call center environment, as a full time Leadership student i have developed the ability to perform in adversity and under pressure.

Versatile Learning Specialist who thrives in a dynamic, challenging and fast-paced professional environment, assertive and enthusiastic, with extensive knowledge of personnel development.


Self Motivated
Fast Learner
Strategic Planner
Action Oriented


May 2012Present

Learning Specialist

Develops solid knowledge of the Curriculum Maps, Scope and Sequence and all other grade-level curriculum in each content area taught, including the essential information, concepts and skills so as to better support students.
Aug 2014Present

Founder and Director

Good Weeknds
As an entrepreneur i founded a company that develops music events and festivals, managing a team of 15 people we have developed a bussiness model that generates a revenue of 10k US. per event.


  • Developed 400 + New Hire agents in 3 years of experience
  • Introduced and developed the OCP process in COAF 2 years ago
  • Boosted the project (Citizens Bank) AHT and CSAT by 25% by Building a OCP process oriented to performance through feedback, in which new hire agents reached the AHT and CSAT Goal in a 60 days learning curve
  • Guided the process for selection of CTT`s, LSTT`s and mentors in various accounts.
  • Rolled out the Mentor Learning Plan in Tumba Muerto as a certified CLAR
  • Lead as a Coach  several teams of new hires that became top performers within 90 days.
  • Served as key consultant and contributor to the Leadership team of the site.
  • Key player on the training and operational aspects in the ramp up of a new project.


May 2012Dec 2016

Bussiness Adminstration with Emphasis in Marketing and Financials

Universidad Latina
broad exposure to all the crucial elements that make an organization function well. 

Business Management degree program prepares graduates for leadership positions.

Created withVisualCV