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Yousuf Hamed Said AlNedabi

Operations Support Administrator at Muscat Electricity Distribution Company (MEDC)

Summary

A hard working and motivated person with 14 years experience in Sales and customer service. I have a professional knowledge in technology and IT.

 

Objective

Seeking a position that will benefit from my customer service experience, positive interaction skills where my 14 years’ experience can improve the customer satisfaction.

Work History

Jun 2008Present

Operations Support Administrator

Muscat Electricity Distribution Co
  • Train new joiners in customer service in all products.
  • Train staff in CRM.
  • Make sure that all procedure & policies are applied in my area.
  • Study the procedure & report the weaknesses & how to improve to the management.
  • Generate the necessary reports for the management (using CRM & SAP).
  • Support the branches in complicated issues.
  • Support the branches in CRM.
  • Quality check for all branches.
  • Troubleshooting customer’s issues.
  • Reporting monthly issues & complaints.
  • Ranking frequent issues.
  • Presenting monthly reports for management.
  • In charge of CRM (Customer Relationship Management application) troubleshooting.
  • In charge of SMR (Self Meter Reading).
Sep 2004May 2008

Premium Customer Service Representative

Gulf Air.
  • 12/2006 – 05/2008 Premium team agent handling first and business class passengers’ bookings and inquiries.
  • Helping customers choose best available holiday offers.
  • Booking and Tickets sales.
  • Customers follow up.
  • Planning special offers for potential and regular customers.
  • Support my colleagues in Sabre Agent Interface Reservation & Pricing system.
  • Train the trainee in Sabre Agent Interface Reservation & Pricing system.
Jun 2001Aug 2004

Sales Executive

Saud Bahwan Automotive LLC.
  • Selling new vehicles.
  • Setting up paper advertisements.
  • Coordinating with local brokers.
  • Buying and selling used Vehicles.
  • Carrying out all the needed procedures for the bought cars (e.g. insurance & Police issues).
  • Arranging with customers to have them available for all paper work.
  • I am also responsible for all police and traffic related issues within my department.

Education

  • 2012-2015 Bachelor degree in Business Management.
  • 9-11/06/2013 IMS Internal Auditor.
  • 7/10/2012 Workflow in Microsoft Dynamics CRM 4.0
  • 2-6/10/2012 Customization and Configuration in Microsoft Dynamics CRM 4.0.
  • [29/09 ــ 01/10] 2012 Microsoft Dynamics CRM 4.0 Applications.
  • 2008-2012 (Muscat Electricity) Time Management, Stress Management, Customer Service and English for Business.
  • 2004-2008 (Gulf Air): Special courses (as a prize for distinguished work)
    • Marketing Principle.
    • Sabre Agent Interface Reservation & Pricing.
    • Customer Awareness.
    • Ticketing and E-Ticketing.
  • [9/4 – 5/7] 2000: English Course in Arabian Training Centre.
  • 1996 –1997: Secondary School (Science Section)

Skills

  • My jobs have greatly developed my communication skills. I have become very able to perfectly deal with people regardless their mentalities and backgrounds. This – accordingly - makes me successful in teamwork as well as in dealing with customers, winning them and making them satisfied.
  • I am an energetic hard working person. I enjoy my work and do my best in order to perfect it.
  • I am a helpful, organised and flexible person.
  • IT SKILLS: I have a good knowledge of computers and I am especially good at Microsoft Office programs.
  • I am very Curious to learn new things – everyday.
  • In addition to my mother tongue Arabic, I also speak English.
  • I posses a valid Omani Driving License.

Intereststs 

  • IT and Internet.
  • Reading.
  • Photography.
  • Fishing.

References

Mr. Khalid AlNedabi                 Petroleum Engineer 

GSM: 99884218

OXY

Azaiba

Mr. Sultan Al Busaidi           Data Management & Applications Manager

GSM: 99004787

Rural Areas Electricity Co

Al Kuwair