Yousuf Hamed Said AlNedabi

  • Azaiba Bausher
Yousuf Hamed Said AlNedabi


A hard working and motivated person with 14 years experience in Sales and customer service. I have a professional knowledge in technology and IT.



Seeking a position that will benefit from my customer service experience, positive interaction skills where my 14 years’ experience can improve the customer satisfaction.

Work History

Work experience
Jun 2008 - Present

Operations Support Administrator

Muscat Electricity Distribution Co
  • Train new joiners in customer service in all products.
  • Train staff in CRM.
  • Make sure that all procedure & policies are applied in my area.
  • Study the procedure & report the weaknesses & how to improve to the management.
  • Generate the necessary reports for the management (using CRM & SAP).
  • Support the branches in complicated issues.
  • Support the branches in CRM.
  • Quality check for all branches.
  • Troubleshooting customer’s issues.
  • Reporting monthly issues & complaints.
  • Ranking frequent issues.
  • Presenting monthly reports for management.
  • In charge of CRM (Customer Relationship Management application) troubleshooting.
  • In charge of SMR (Self Meter Reading).
Sep 2004 - May 2008

Premium Customer Service Representative

Gulf Air.
  • 12/2006 – 05/2008 Premium team agent handling first and business class passengers’ bookings and inquiries.
  • Helping customers choose best available holiday offers.
  • Booking and Tickets sales.
  • Customers follow up.
  • Planning special offers for potential and regular customers.
  • Support my colleagues in Sabre Agent Interface Reservation & Pricing system.
  • Train the trainee in Sabre Agent Interface Reservation & Pricing system.
Jun 2001 - Aug 2004

Sales Executive

Saud Bahwan Automotive LLC.
  • Selling new vehicles.
  • Setting up paper advertisements.
  • Coordinating with local brokers.
  • Buying and selling used Vehicles.
  • Carrying out all the needed procedures for the bought cars (e.g. insurance & Police issues).
  • Arranging with customers to have them available for all paper work.
  • I am also responsible for all police and traffic related issues within my department.



  • 2012-2015 Bachelor degree in Business Management.
  • 9-11/06/2013 IMS Internal Auditor.
  • 7/10/2012 Workflow in Microsoft Dynamics CRM 4.0
  • 2-6/10/2012 Customization and Configuration in Microsoft Dynamics CRM 4.0.
  • [29/09 ــ 01/10] 2012 Microsoft Dynamics CRM 4.0 Applications.
  • 2008-2012 (Muscat Electricity) Time Management, Stress Management, Customer Service and English for Business.
  • 2004-2008 (Gulf Air): Special courses (as a prize for distinguished work)
    • Marketing Principle.
    • Sabre Agent Interface Reservation & Pricing.
    • Customer Awareness.
    • Ticketing and E-Ticketing.
  • [9/4 – 5/7] 2000: English Course in Arabian Training Centre.
  • 1996 –1997: Secondary School (Science Section)



  • My jobs have greatly developed my communication skills. I have become very able to perfectly deal with people regardless their mentalities and backgrounds. This – accordingly - makes me successful in teamwork as well as in dealing with customers, winning them and making them satisfied.
  • I am an energetic hard working person. I enjoy my work and do my best in order to perfect it.
  • I am a helpful, organised and flexible person.
  • IT SKILLS: I have a good knowledge of computers and I am especially good at Microsoft Office programs.
  • I am very Curious to learn new things – everyday.
  • In addition to my mother tongue Arabic, I also speak English.
  • I posses a valid Omani Driving License.


  • IT and Internet.
  • Reading.
  • Photography.
  • Fishing.



Mr. Khalid AlNedabi                 Petroleum Engineer 

GSM: 99884218



Mr. Sultan Al Busaidi           Data Management & Applications Manager

GSM: 99004787

Rural Areas Electricity Co

Al Kuwair