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IT Senior Analyst

Training / Assistant TL


Over my 9 years with top companies for IT services,  my work experience Grow up.

responding constructively under preasure and reacting positively for a new challenge

Work experience


IT Senior Analyst | Dell |

End User client Bombardier
  • Ensure proper escalation procedures are followed
  • Monitor the client projects from the beginning to the end
  • Develop plans and objectives and participate in cross-functional projects and business initiatives to improve operational performance for the organization
  • Analyze and respond to operational, productivity, and/or customer satisfaction da2016ta
  • Develop and implement new initiatives to improve the quality of service provided by the agents ( debriefs, challenges....)

hotliner Technical support dell

Canadian Tech support consumer
  1. solve problems Hardware all consumer products
  2. Analyze and respond to operational customer satisfaction (publipostage)
  3. Sell Warranties and softwares for users 

Technical sales representative

Business Support Hot-liner commercal
  1. Specialist for Dell peripherals products
  2. manage Process 
  3. sell wanrranties and buisiness products
  4. manage CMS

Hotliner Technical support Totalcall

Helpdesk for internet provider FREE

Hotliner Technical support Eurocall

Helpdesk for internet provider FREE



BTS Computer Systems maintenance 


(accredited by Morrocan state)


French    : High level

English   : intermediate

Spanish : Begining

Extra-professional activities

Vice-président of BDE 2nd year Eurelec

Manager Organizer and moderator for the account Of DISCONNECT TRIP (Travel Club)