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IT Senior Analyst

Training / Assistant TL

Summary

Over my 9 years with top companies for IT services,  my work experience Grow up.

responding constructively under preasure and reacting positively for a new challenge

Work experience

20162017

IT Senior Analyst | Dell |

End User client Bombardier
  • Ensure proper escalation procedures are followed
  • Monitor the client projects from the beginning to the end
  • Develop plans and objectives and participate in cross-functional projects and business initiatives to improve operational performance for the organization
  • Analyze and respond to operational, productivity, and/or customer satisfaction da2016ta
  • Develop and implement new initiatives to improve the quality of service provided by the agents ( debriefs, challenges....)
20122016

hotliner Technical support dell

Canadian Tech support consumer
  1. solve problems Hardware all consumer products
  2. Analyze and respond to operational customer satisfaction (publipostage)
  3. Sell Warranties and softwares for users 
20082011

Technical sales representative

Business Support Hot-liner commercal
  1. Specialist for Dell peripherals products
  2. manage Process 
  3. sell wanrranties and buisiness products
  4. manage CMS
20082008

Hotliner Technical support Totalcall

Helpdesk for internet provider FREE
20052008

Hotliner Technical support Eurocall

Helpdesk for internet provider FREE

Education

2OO12003

BTS Computer Systems maintenance 

Eureulec

(accredited by Morrocan state)

Language

French    : High level

English   : intermediate

Spanish : Begining

Extra-professional activities

Vice-président of BDE 2nd year Eurelec

Manager Organizer and moderator for the account Of DISCONNECT TRIP (Travel Club)