Technology company providing front line business tools used in the automotive, powersports, agriculture, heavy equipment, materials handling and power equipment markets.Formerly, ProQuest Business Solutions and before that Bell & Howell Publishing Services.
Vice President, Publishing Operations (2001 to 2008)
Responsible for publishing and computer hardware fulfillment teams (up to 90 associates) producing over 200 products serving the industries listed above.Responsibilities included service as member of the company’s leadership team, directing strategic and tactical planning, leading technical support staff, partnering with customers and suppliers, overseeing a $15 million operating budget and a 95,000 sq. ft. operations center.Reported to President /Sr. VP Worldwide Operations and CFO.
·Attained record efficiency levels through consistent automation and continuous improvement initiatives.
·Improved publishing/production cycles to achieve greatly reduced cost structure.
·Led two remote operations/facilities for 18 mos. (90 associates)
·Improved quality and on-time performance to >99%.
·Grew computer hardware fulfillment operations and implemented “no touch” distribution with key suppliers reducing cycle times and saving in excess of $750K per year.
·Launched workflow system to automate electronic publishing processes, reducing cycle times and direct labor.
·Outsourced low value, non-core competency functions to improve cycle times and reduce costs by $350K/yr.
·Introduced self-directed work team approach and training all teams on process management methodologies.
Director, Electronic Publishing Operations(1993 to 2001)
Responsible for integrating operations for newly acquired powersports publishing business.Responsibilities included absorbing the leadership of operations located in Utah, running them for nearly two years before fully integrating them into the Ohio operations center.
·Managed integration of operations with new Ohio team – operations up and running following the move of equipment over a weekend with one day of down-time.
·Reached new heights of efficiency in automotive publishing, going from 9 products and 40 associates to 69 products and 30 associates during this time achieving savings greater than $400K per year.
·Expanded operational capabilities to reach world-wide status, publishing for customers globally in 29 languages
·Transformed Powersports team from 14 associates in Utah to 7 in Ohio while increasing product mix.
·Ensured publishing team trained in process management methodology
Manager, Electronic Publishing Operations (1991 to 1993)
Recruited to take on the production responsibility for the new, fast growing, electronic parts catalog business.
·Learned business, developed partnerships with suppliers and support organizations.
·Built a leadership team and new approach to the operations.
·Delivered immediate benefits of reduced costs (>$1MM in two years), improved cycle times and improved product quality via process improvements.