Jhon Roy Guingab

Jhon Roy Guingab

Work History

Work History
Jul 2009 - Present

Customer Care/ Technical Support Representative

NCO Phils., Clark Inc.

Education

Education
Jun 2005 - Mar 2007

2yr. Computer Technician

Mondriaan Aura College, Inc.

Skills

Skills

Computer Software/Hardware Maintenance

Objective

To be able to share and gain more knowledge on a Call Center Industry, sharing my Technical Skills about computers and as well as gaining more experience about freelance writing and blogging.

Interest

I am interested on other line of business on a BPO Industry where in I can share my knowledge as a Customer/  Technical Support representative..

I am also interested in posting blogs, writing information that I can share based on my previous job.

Summary

Hi,

  My name is Jhon Roy C. Guingab, currently working as a Technical Support Representative on a BPO company located in Clarkfield, Pampanga. I am 24 years old, looking for a better opportunity on another BPO company or on other type of jobs where in my expertise belong. I took 2 yr. Computer Technician Course in Mondriaan Aura College, graduated last March of 2009. I started working as a Computer Technician at Baby's Internet Shop. Then I was hired at Clark as a Customer Care Representative in a BPO company lasted for a year and I was trained and transferred to Technical Representative for mobile phones.

  I am also a musician by experience for Reckless and Ascendo Band. Playing guitar, bass, and drums is my additional points and doing some recording for the Reckless is also my additional knowledge. But, Hardware and Software troubleshooting is my primary expertise, before I was transferred to Clarkfield, Pampanga. My interest in blogging and writing is my main focus to gain more knowledge about this kind of job and to also share my knowledge about Technical skills for mobile devices and music recording.

Certifications

Certifications
Aug 2010 - Oct 2011

T-Mobile DDC Technical Care

Customer Care/Technical Support Representative
Dec 2010 - Jan 2011

T-Mobile Control Products Technical Care

Customer Care/Technical Support Representative
Dec 2009 - Feb 2010

T-Mobile Flexpay Customer Care

Customer Care Representative
Jul 2009 - Aug 2009

T-Mobile Prepaid Customer Care

Customer Care Representative

References

References

Mirabelle Angelique Federis

Dennis Michael Dazo

Yeow Yanes

Aldrin Domingo