Summary

Currently working as an Administrative Officer. Versatile, reliable and efficient with 8+ years experience supporting customers, managers and colleagues in high paced environments. Diversified skills include client relations, project management, and administrative support. Excellent phone and digital communication skills. More importantly a creative, resourceful and flexible personal who is able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

Work History

Work History
Nov 2012 - Present

Provisioning Administrator

Exetel Telecommunication Pvt Ltd

Currently working as a Provisioning Administrator.

Core responsibilities in service provisioning included managing suppliers, service delivery and customer complaint resolution, placing orders with infrastructure providers and wholesale carrier networks and project managing the provisioning process from the point the end customer places the order with the company up until the service is activated on the wholesale carrier's network and delivered to the end customer. I handled the above for Exetel's Corporate, Small Business as well as Residential clients.

Jan 2009 - Nov 2012

Customer Service Executive

Hong Kong Shanghai Banking Cooperation Ltd

Worked as the team leader at. Legal & Recoveries Department. CACS & HUB(HSBC Universal Banking) customer data management system. Worked at HSBC Electronic Data processing Lanka(Pvt) Ltd. As a Customer Service Executive since. USA Internet banking customer queries. Account cancellation & online payment clearance. Providing helpdesk support for all provisioning queries. Supplier coordination.

Oct 2013 - Jun 2015

Rugby Coach

Nalanda College & Wesley College (Part time

Nalanda College : Rugby Coach for Colombo 1st XV team 2015.

Nalanda College  Under 16 team coach 2014.

Wesley College  Under 16 Coach for year 2012 & 2013.

Wesley College 2nd XV Coach for year year 2014.

Wesley College  Under 16 Coach for year 2016 (Current)

Education

Education
Jul 2014 - Jan 2016

Master of Business Administration (MBA)

Cardiff Metropolitan University (UK)

Subjects: Marketing Management, Finance Management, International business, Managing Human Capital & Entrepreneurship, International Marketing, Research & reporting, Strategic Management, Final Dissertation.

Jan 2004 - Dec 2006

G.C.E. Advanced level Examination

Wesley College colombo

Chemistry:      S

Physics   :        S

Gen. English: B

Jan 1993 - Dec 2003

G.C.E Ordinary level Examination

wesley college colombo

English:                          A                          Art:                   A

Mathematics:              A                          Sinhalese:     A

Science:                        A                           Commerce:  A

Social Studies:           A                          Geography:  B

Buddhism:                   A

Certifications

Certifications
Jun 2015

IRB Level 1 Qualified Coach

International Rugby board

Rugby Ready | Rules of the game | Concussion management | First Aid | Key Factors | Concussion Management

Jun 2012 - Sep 2012

Advanced English certification

Australian College of Business & Technology (ACBT)

English language skills.

Reading, understanding, writing and speaking. 

Skills

Skills

Sports

  • College 1st XV Rugby Captain in 2006.
  • Captained under13 to under17 all island champion ruby teams.
  • Member of the college athletic team from 1998 to 2003.
  • Captained under15 Junior Nationals rugby team toured Bangkok in 2000.
  • Toured Bangkok, Thailand for the under 16 Friends Cup sports Competition 2002.
  • Toured Malaysia in 2000 & 2001 representing school rugby team.
  • 200m Gold medalist in All Island athletics meet in 1999.
  • Champion athlete Colombo Zonal meets 1999.
  • Champion Athlete Borella Circuit meets in 1999.
  • Schools best track & field events trophy in 1999 & 2000.

Sports awards

  • Best All-rounder senior school in 2005.
  • Best all-rounder awards in grade 8, 9 & 10.
  • Rugger colours in 2004
  • Re awarded rugger colours in 2005
  • Rugger most outstanding player in Under 19 (2004)
  • Rugger most outstanding player in Under 15 (2001 & 2002)
  • Outstanding Junior Athlete in 2003.
  • Awarded for participating in mercantile rugby 7’s representing HSBC.

Extra Curriculum

  • College Deputy Head Prefect in 2005/2006.
  • Sub Prefect in 2004/2005.
  • President Senior Buddhist Society 2006.
  • President Science Union 2006.
  • Active member of Sinhala Lit. Union.
  • Senior School house captain 2005.
  • Represented the school for Carson’s leadership program in 2005.
  • Obtained scout Award.
  • Best scout Award in school district commissioner’s camp.

Referees

Mr. A. Bandara                                                                                                Mr. Hari Haran
Provisioning Supervisor                                                                             Corporate Provisioning Manager
Exetel Telecommunications (Pvt) Ltd.                                                  Exetel Telecommunications (Pvt) Ltd.
Tel: +94777335508                                                                                        Tel: +94773988717

Acknowlegement

I do hereby certify that all the particulars furnished above are true and accurate to the best of my knowledge.

Yomal Amarathunga