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Work experience

Aug 2007Nov 2012

Contact Center Supervisor

World Vision

World Vision is a global Christian Non-profit organization committed to building a better world for children through community development. At the Donor Contact Center I was responsible for the day to day operations of several teams- Customer Service, Non-call Work, Regional Account Managers and Estate Planning. In addition I participated in the rotating supervision of the Operations teams and Contact Center as a whole. I chaired and worked on several committees for process improvements throughout the department such as written Donor Communications, Training and Quality Assessment. I worked cross-departmentally with Marketing, Project Management and Donor Services teams.

Oct 2004Mar 2007

Customer Service Representative


As a sales consultant at Verizon, it was my responsibility to respond appropriately to incoming customer inquiries while promoting Verizon's house of products. This included determining the reason for contact, staying with the customer through complex interactions regarding their current services and billing, and bridging to needs that Verizon can fill, such as home phone, long distance, internet, television and VoIP. I took responsibility for customer's satisfaction throughout the contact, positioning Verizon as the source for all their communication needs. I had the opportunity to share my skills and knowledge in coaching instances as a substitute for my manager. I learned the day to day administrative tasks required for that position, as well as keeping a group motivated. By supplying new technology information, tools, and feedback to consultants I promoted goals and achievements.


PC and Mac use and applications including internet use, typing and data entry

Office equipment including copier, fax, and multi-line telephones

Training and devolpment

Conflict resolution






Cuesta College

I enjoyed learning various visual arts as well as languages, but did not pursue a degree.



Morro Bay High School

High School