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Work experience

Desktop Support Technician/Technical Support Rep.

Markham Technical Desktop Support Worked with Kobian Canada Inc. as a Technical Desktop Support/System Administrator resource for internal and external 50 users for desktop/laptop, Windows and Android tablets. Internal Support for Outlook setup, Active Directory, and Exchange Server and network support. Provided technical support via phone and e-mail to external and internal customers, MS Access & Excel Application Support. Strong Knowledge of Debugging & Trouble shooting of all products on the phone and on-site. Manage Level 1 team for technical Support Deployment of images with SCCM, firmware upgrade for all Tablet PCs and E-readers. Test and Check with different protocols like TCP/IP, SMTP, DNS, ISDN, ATM, and HTTP. Worked for Technical; support for Accounting software like SAP, QuickBooks etc. Configuration for Cisco & Avaya phone system installation and troubleshooting. Worked for Windows 7 Migration, Cloud Networking, Spyware/Antivirus. Worked for Lexmark/Xerox/Ricoh/Sharp/HP/Kyocera Printers installation & troubleshooting.

Desktop Support Technician/technical Support Rep

[Manulife Financial] Toronto Desktop Support Technician/Technical Support Rep. Worked with IBM Canada[Manulife Financial] as a Desktop support Technician for Lotus Notes/Lotus Note Traveler/ITSM Tool/Firewall/VPN, Active Directory, Network Support, IMAC, Office 365 and Windows 7 Migration. Experience with of SCCM, Citrix, BES, SharePoint, InfoPath, Avaya IP Office, CIC, RF handheld technology, enterprise based ticketing system, Microsoft Access, Excel for Business application and database support, Active directory experience creating users, resetting passwords, group security access, assigning group policy. Experience for Setup Mobile Devices Blackberry[BES 5 &10], Android and iPhone; Outlook setup with Exchange server and Printers, Desktop, IOS devices, Chip Terminals Windows 7 Migration with SCCM 2007/2012 for 3000 PC's Corporate Clients internal Employee with Configuration of all internal Applications. Proficient in Deployment with imaging technologies: Ghost, RIS/Image X, WDS etc. Experience for Windows 7/MS Office Installation and training for Internal Employees. =
Oct 2008Dec 2011

Technical Support Tier I &II

Toronto Level 1-2 Technical Support Worked with AWI as a Technical support Rep. Level 1 and 2 support for Telecommunication Products like AV2000, AV3000, GPS Device, POS, Wireless Modem, Cisco Routers and Switches & Internal Support for Desktop/laptop & Network Configuration Worked on Windows 7/Vista/XP operating system software/hardware any problems Provided tech support via telephone and e-mail to external and internal customers. Strong knowledge of debugging & troubleshooting of all products on the phone & on-site Experience for Ticket open/close & Daily Report for Fleet Management. Experience for Blackberry Software Installation support on BES Server. Deployment, cabling, configuration and activation of telecommunication devices over cellular networks. Tested and integrated various telematics devices with TCP/IP, SMTP, DNS, ISDN, ATM, HTTP protocols for AWI backend software application. Configuration & installation for Avaya & Cisco Phone System. Proficient in imaging technologies Citrix Mainframe, HP, Ghost, RIS/Image and Spyware/Antivirus. Experience for Windows 7 Migration Project and training for Internal Employees.




Desk side Support
System Administration



Oct 2011Present

A+ Certificate