Desktop Support Technician/Technical Support Rep.
KOBIAN CANADA INC
Markham Technical Desktop Support Worked with Kobian Canada Inc. as a Technical Desktop Support/System Administrator resource for internal and external 50 users for desktop/laptop, Windows and Android tablets. Internal Support for Outlook setup, Active Directory, and Exchange Server and network support. Provided technical support via phone and e-mail to external and internal customers, MS Access & Excel Application Support. Strong Knowledge of Debugging & Trouble shooting of all products on the phone and on-site. Manage Level 1 team for technical Support Deployment of images with SCCM, firmware upgrade for all Tablet PCs and E-readers. Test and Check with different protocols like TCP/IP, SMTP, DNS, ISDN, ATM, and HTTP. Worked for Technical; support for Accounting software like SAP, QuickBooks etc. Configuration for Cisco & Avaya phone system installation and troubleshooting. Worked for Windows 7 Migration, Cloud Networking, Spyware/Antivirus. Worked for Lexmark/Xerox/Ricoh/Sharp/HP/Kyocera Printers installation & troubleshooting.