BT Plc CBS
- WFM-Work Force Management is an institutional process within Central Business Services, that maximizes performance level and competency for an organisation.
- Managing the newly hired during their transition period (Probation), until their BAU i.e. Bussiness As Usual, after which handover is given to respective managers.
- Key roles included: Creating ID, adding them into the system, and adding them to the WFM tool Genesys for shift management including leaves, shift timings and training.