Technical Support Executive
iYogi Technical Services Pt. Ltd.
- Working under Spectranet (Tech Assist) process, a cable broadband internet service provider. Assisting customers with setup, installation, networking, diagnostics, repair, security, optimization, and usability assistance services for various technologies including PCs, smartphones, printers, and tablets.
- Also worked on servers, having knowledge of Active Directory (2000, 2003 & 2008): Domain naming, Organisational Units, DHCP, DNS forward/backward lookup (Primary zone and Secondary zone), Raising Functional Level (tree & forest) and Firewall Security.