Application Support Analyst
Excellent at MWatch - Monitoring and management tool (Remote Infrastructure Management) along with its integrated open source applications - VMware Hyperic and Open NMS
Worked experience on multiple automated features of MWatch like SR Automation, EnACT, and DCFC...etc.
Proficient at Agent management (Hyperic Application) – Agent Packaging and Deployment, Plugin/Script deployment, Agent operational activities and Troubleshooting on Agent issues.
Excellent at Log Analysis, Root Cause Analysis and Problem Solving.
Sound understanding and implementation on “Processes”. ITIL V3 F Certified Engineer in IMS Domain.
Confident and Strong at Customer Transition Process - Requirement gathering, planning as well as on-boarding of any new customer environment into MWatch.
Worked with Customer to resolve the issues. Coordinated resolutions with Delivery Teams and project Managers.
Proficient at finishing complex configurations – Monitoring Cluster, Monitoring Dynamic Log Pattern, Monitoring Event ID, TRAP Configurations.
Having working exposure to OS operations for Windows, Linux as well as Mainframe Z/OS (Certified Professional).
Hands on experience on OS like Linux, Windows for day to day operational activities - >>>>>>>>>>>>>>>>>
Documented the Process Guidelines, SLO Guidelines, Induction Theory for New comers, issues tracker in Project Space.
Significant Contributor in internal Weekly/Monthly Meetings, Delivery Team’s as well as Customer Meetings.
Worked as Team in setting up Test Environment, Creating Test Plan and perform the Testing on upgrades of an Applications.
Worked with domain teams on Script logics.