Front Office Supervisor
Heritage village resort & spa manesar
- Handling of IDS Hotel billing software.
- Front desk operations like guest / visitor handling.
- Maintaining statutory records like C Form and Check - in & Check - out.
- Handling of EPABX.
- Handling Online Reservation and Travel desk.
- Handling of Guest Feedback and Complaints.
- Skilled in Computer Software like Ms Excel, Ms Word, Ms PowerPoint.
- Preparing Flash reports, Night Audit report, Occupancy statistics, check-ins & check-outs, Bills Summary, entries posted at Front desk, Guest Ledger Balance, Expected arrivals & departures. Etc.
- Handling Reservation: Booking, Amendments and Cancellations for groups/ conferences including meals break-up, room tariff, plan amount, etc.