Yolanda Thrash

Yolanda Thrash

Work History

Work History
Mar 2007 - Present

Certification Evaluator

Georgia Professional Standards Commission

§Respond to telephone/email inquiries

§Provide information on agency policies/procedures to include assessment

§Answer inbound calls from all educators in the Georgia

§Interpret agency rules/regulations/policies relating to certification

§Maintain reports and provide status to appropriate agency personnel

§Train new employees

§Process and evaluate the credentials of applicants for Georgia educator certification/licensure

§Review and process all types of certification transactions

§Provide face-to-face advice and assistance to customers

Mar 2002 - Mar 2007

Information Specialist

Georgia Professional Standards Commission

§Respond to telephone/email inquiries

§Provide information on agency policies/procedures to include assessment

§Answer inbound calls from all educators in the Georgia

§Interpret agency rules/regulations/policies relating to certification

§Maintain reports and provide status to appropriate agency personnel

Train new employees

Apr 2001 - Mar 2002

Customer Service Rep II

Georgia Technology Authority

§Processed moderate to complex workorders from beginning to end

§Processed GSAM orders from beginning to end and answered general questions/inquiries

§Answered inbound calls on ACD

§Gathered information and processed orders to fulfill customers’ request

§Performed research to complete projects, prepare reports, or resolve problems

§Closed and initiated billing

§Schedules Gateway conferences

§Maintained updated information on customers’ account

Trained new employees

May 1999 - Apr 2001

Customer Service Rep

DOAS

§Answered inbound calls

§Responded to customers’ inquiries for general information, order status, and billing

§Performed research required to resolve customer problems

§Gathered information and processed orders to fulfill customers’ request

§Maintained updated information on customers’ account

§Provided pricing and availability

Trained new employees

Education

Education
Aug 2008 - Present

BA

Georgia State University

Objective

To work in a career that will allow me to utilize my strengths, and abilities to manage and develop others.

Custom

Training

Who Moved My Cheese

Writing That Works

PeopleSoft End User Training

Telephone Etiquette

Customer Service Specialist Certification Training