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Summary

Goal-getter with a winner mindset making me keen on serving others and bringing a team together to meet goals and deadlines. Training and development are my cornerstones, and the results are evident in my work experience as it takes bringing a whole team together to truly shine. Seeking the opportunity to take my knowledge and experience to help a new team become the champions of our industry, where a commitment to quality and serving others are of the utmost importance.

Skills

Leadership

Maintained high functioning, servant-leadership, relationships with anywhere from 70-110 associates at a store, and a management team of 5-8 to achieve several goals including but not limited to:

  • Maintaining a top 5 position out of 341 stores on day drive averages.
  • Bringing a store from low 100's out of 341 stores to consistently top 10 on night averages.
  • Decreasing food cost by 8% in managing usages over the course of 3 periods.
  • Hiring and training over 30 associates, ensuring we met staffing and training goals.
  • Creation and implementation of a clean-up routine, resulting in better auditing scores by the Divisional Manager.
  • High levels of customer service, in addition to handling customer incidents within the store on a one on one basis, worked to track complaints and coming up with long term solutions. Implementation of these plans resulted in a 41% decrease of call-ins overall.
Computer Skills

Advanced in Microsoft Applications, POS Systems, BackOffice, CURO, & KPHealthnet, and Scheduling.

  • Used Backoffice reports to track operating costs (food cost/usage, labor/scheduling, and over/under ordering), set goals for my management team, resulting in a 7% cost reduction overall.
Office Skills
  • Advanced filing and organization.
  • Maintained hourly budget for scheduling, adjusted sales projections to make meeting numbers much easier and improve shift dynamics.
  • Advanced competency in completing daily, weekly, and monthly walk-throughs and safety checklists.
  • Advanced phone skills.
Presentation Skills
  • Organized several powerpoints and excel sheets tracking the progress of the store to effectively communicate the standing and goals of the store, ensuring fluent presentation.

Work Experience

Jan 2012March 2019

Third Manager

In-n-Out
  • Customer Relations:
    • Coached associates on maintaining the highest level of service, ensuring the best possible customer experience. Worked from the outside in to increase customer engagement, ending in a 41% decrease of call-ins. Handled customer complaints in an exceptional manner.
  • Compliance Management:
    • Maintained OSHA/HIPPA Compliance.
    • Ensured all associates maintained their Food Handler Cards/Work Permits.
    • Completed Weekly Safety Walkthroughs to ensure we were following all policies and procedures. Prevented any accidents for over 14 months through corrective behavior.
    • Managed performance through Performance Management Documentation system, fluent in handling discipline, minimized cashier shortages/overages.
  • Quality Control:
    • Oversaw quality of final product, ensuring the best possible presentation by mandating use of freshest and highest quality prep. Managed food cost by minimizing waste and ensuring a high level of usage efficiency, resulting in an 8% decrease in overall cost.
  • Shift Management:
    • Managed anywhere from 15-40 people on a given shift.
    • Adept at problem-solving, critical thinking, organization of stand, operationally sound, and tactful in approach
    • Can look at the big picture while managing the details to produce the best possible results.
    • Willing to take initiative to constantly find new ways to grow and find evermore efficient ends.
May 2013Oct 2014

Medical Group Administration Intern

Kaiser Permanente
  • QBS Training:
    • Attended multiple departments to train back office staff on proper completion of governmental compliance survey, as well to provide the highest available quality of multi-lingual and overall care.
  • POE Calls:
    • Made calls to members for preventitive healthcare such as for Mammograms, A1C, LDL, Micro-Alb., Pap Smears, Chlamydia screening, as well as KP.org registration. Utilized KP HealthNet Programs; including data entry and spreadsheets to track results and continually improve caliber of project.
  • Shadow Coaching:
    • Attended service rounds shadowing the department to ensure the highest quality of care is being provided to the patient, enabling higher ASQ scores due to positive perception of the member.
  • Diversity Integration:
    • Assisted in events such as Tierra del Sol where a group of autistic high school graduates were taken around and exposed to potential career options for  personal development.
Dec 2011May 2013

Volunteer

Kaiser Permanente
  • EVS Management:
    • Assisted management and department administration in delegation of tasks to attendants, filed paperwork, answered phones, as well as ensured completion of Member/Employee Satisfaction Surveys.
  • Care Parter (5 North):
    • Attended to any and all of patients non-medical needs, delegated tasks to nurses based off of patients requests and needs, filed paper work, ensured the nursing unit was well maintained in cleanliness and patient safety.
  • Care Ambassador:
    • Assisted patients out of and into their respective vehicles in a courteous, polite, and professional manner ensuring a quality experience from entrance to departure of the facility.

Education

Aug 2011Present

Bachelors (Transfer Student; In Progress); Philosophy

Los Angeles Valley College

Excelled in a multitude of courses, including but not limited to:

  • Business Communications: BUS 32
  • Accounting 1: ACCT 1
  • Calculus 1: MATH 260
  • Philosophy: PHIL 1, 6, 9, 12, 18, & 20

All of which have brought forth the ability to promptly think analytically, systematically, solve problems, communicate effectively, and collaborate in a group setting.