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Yobany Hernandez

  • Los Angeles, CA
  • (818)941-0721


Seeking development in a goal-oriented, process-driven environment whereby communication and quality are held to the highest degree. Striving to add value and prosperity as an individual and to the whole. 


Dedicated and hardworking individual who maximizes quantitative results while maintaining the qualitative aspects necessary to provide only the best outcomes. Utilizable under all circumstances demonstrating high levels of both aptitude and achievement.


Computer Skills

Proficient in Microsoft Applications, including but not limited to: Office, Excel, Powerpoint; familiar with KP HealthNet Applications, CURO, and Backoffice/OP Accounting.

Office Skills

Proficient in filing and organization; familiar with pay-roll and scheduling; advanced competency in walk-throughs and checklists; advanced phone skills.

Presentation Skills

Proficient  presentation skills, including: utilization of powerpoint, props(posters, flyers, memorandum, etc.), articulate and effective speaker.

Work History

Jan 2012Present

Store Associate/Assistant Manager


Providing the highest quality ingredients in a spotless and sparkling, team-oriented environment whereby quality of service and product are most important. Focus areas include: safety walk-throughs, promoting quality of product and service through leadership and management, making spreadsheets for organization and structure of back office, ensuring proper training to promote consistency in quality, as well as use of OP/Accounting programs.

May 2013Oct 2014

Medical Group Administration Intern

Kaiser Permanente

Managed a multitude of projects, including but not limited to:

  • QBS Training: Attended multiple departments to train back office staff on proper completion of governmental compliance survey, as well to provide the highest available quality of multi-lingual and overall care.
  • POE Calls: Made calls to members for preventitive healthcare such as for Mammograms, A1C, LDL, Micro-Alb., Pap Smears, Chlamydia screening, as well as registration. Utilized KP HealthNet Programs; including data entry and spreadsheets to track results and continually improve caliber of project.
  • Shadow Coaching: Attended service rounds shadowing the department to ensure the highest quality of care is being provided to the patient, enabling higher ASQ scores due to positive perception of the member.
  • Diversity Integration: Assisted in events such as Tierra del Sol where a group of autistic high school graduates were taken around and exposed to potential career options for  personal development.
Dec 2013Jul 2014

Customer Advocate

Tiger Financial Management

Upheld standards for customer service, compliance, cleanliness, as well as overall operations. Built revenue through utilization of referral programs, financial services, goal-setting as well as progress tracking. Created spreadsheets, posters, and flyers; filed (alphabetically); utilized computer/POS system; utilized phone for service; worked both in group and individual settings.

Dec 2011May 2013


Kaiser Permanente

Worked in a multitude of areas including:

  • EVS Management:
    • Assisted management and department administration in delegation of tasks to attendants, filed paper work, answered phones, as well as completed Member/Employee Satisfaction Surveys.
  • Care Parter (5 North):
    • Attended to any and all of patients non-medical needs, delegated tasks to nurses based off of patients requests and needs, filed paper work, ensured the nursing unit was well maintained in cleanliness and patient safety.
  • Care Ambassador:
    • Assisted patients out of and into their respective vehicles in a courteous, polite, and professional manner ensuring a quality experience from entrance to departure of the facility.


Aug 2011Present

Bachelors (Transfer Student; In Progress); Philosophy

Los Angeles Valley College

Excelled in a multitude of courses, including but not limited to:

  • Business Communications: BUS 32
  • Accounting 1: ACCT 1
  • Trigonometry and Pre-Calculus: MATH 259
  • College Algebra: MATH 245
  • Philosophy: PHIL 1, 12, & 20

All of which have brought forth the ability to promptly think analytically, systematically, breakdown problems, find solutions or paths of development, as well as to communicate effectively.