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Work experience

Supervisor-Wireless Sales

Wireless Sales Technical Solutions(WSTS) at
Supervisor- Sprint September 2014-(1 year 2 months) Supervisor Manage entire Help Desk team of top tier technicians providing technical solutions and support for the Business/Enterprise Sales teams, focusing on pre-sales Emphasis on employee development, including up to date certifications and training Support areas include: Cisco, Cradlepoint, M2M, Geotab, Android OS, iOS, Windows, LTE and CDMA networks, VPN support, Customer Trials, Mobile Broadband, handsets, tablets, Airwatch, Ping, MSO365, Google Apps for Work(GAfW) and other Software as a Service products Develop and maintain close relationships with both direct and indirect sales groups as well as Solution Engineers to constantly improve and expand scope of support Responsible for all Workforce Management functions utilizing IEX TotalView Establish and manage metric objectives for inbound calls, live chat and email support
Oct 2007Sep 2014

Supervisor

Sprint
Supervisor-Business Wireless Technical Support at (7 years)
20052006

General Manager

Flying J
General Manager at (1 year)
Apr 2002Apr 2005

Store Director

Hollywood Entertainment
Store Director at (3 years 1 month)

Education

19951997

Morrison University
19941995

University of Nevada-Reno