Work History

Work History

Supervisor-Wireless Sales

Wireless Sales Technical Solutions(WSTS) at
Supervisor- Sprint September 2014-(1 year 2 months) Supervisor Manage entire Help Desk team of top tier technicians providing technical solutions and support for the Business/Enterprise Sales teams, focusing on pre-sales Emphasis on employee development, including up to date certifications and training Support areas include: Cisco, Cradlepoint, M2M, Geotab, Android OS, iOS, Windows, LTE and CDMA networks, VPN support, Customer Trials, Mobile Broadband, handsets, tablets, Airwatch, Ping, MSO365, Google Apps for Work(GAfW) and other Software as a Service products Develop and maintain close relationships with both direct and indirect sales groups as well as Solution Engineers to constantly improve and expand scope of support Responsible for all Workforce Management functions utilizing IEX TotalView Establish and manage metric objectives for inbound calls, live chat and email support


Oct 2007 - Sep 2014
Supervisor-Business Wireless Technical Support at (7 years)

General Manager

2005 - 2006
Flying J
General Manager at (1 year)

Store Director

Apr 2002 - Apr 2005
Hollywood Entertainment
Store Director at (3 years 1 month)



1995 - 1997
Morrison University

1994 - 1995
University of Nevada-Reno