Director, Client Engagement (Strategic Accounts)
Infosys Limited , Singapore, Bangalore
Regional lead for APAC and India. Grew Infosys’ digital, automation, analytics and channels business from valuable strategic customers in the region. Ensured successful adoption of Infosys solutions with existing client base in the region. Renewed focus to grow, diversify and manage the traditional core and e-banking platforms business. Led and directed team of senior business consultants, architects and delivery managers
Consulting and Sales –
- The BIG deal (Service, upgrade and new technologies) - Spearheaded a 4-year deal worth AUD 11.5 M for 7 countries. Traditional support services plus –
- A funded evaluation for core-banking upgrade for all countries.
- Licenses and rollout of Infosys Analytics platform, Youth banking, SME digital banking and enterprise remote monitoring services for all countries.
- Diversification and Growth (Penetrate into new areas of business) –
- Data Analytics – One of first customer adoption of a new offering (Hadoop/ Tableau and Infosys IIP) for a client in Taiwan.
- Automation (AssistEdge- EdgeVerve) – Pioneered self-funding model to get enterprise automation in robotics process automation (RPA).
- SME Digital Banking solution packaged enabling a case of replacement of in-progress rollout for a client in Philippines.
- Predictive Monitoring (using AI) services on “Finacle Assure” for multi-country operation in APAC. Another first in the region.
- Infrastructure upgrade in Laos –Actively sourced, consulted and delivered the infra upgrade and tech refresh for Laos operations of client with healthy margins.
Delivery and Customer Success –
- Enabling the customer captive - Helped client drive the strategy to move business to captive with scale and maturity and ensuring long term capability building.
- Nurtured relationships - with country CXO’s and tech leadership teams spread across Asia and expanded solution footprint.
- Spearheaded relationships with regional partners and local alliances to augment organization delivery capability in order to deliver integrated solutions.