Download PDF

Objective

To secure a position in the area of customer service in a dynamic environment with opportunities to learn and serve individuals from all walks of life.

Hello and Welcome!

I'm a graduate from Ngee Ann Polytechnic with the Diploma in Psychology & Community Services looking for a position in the area of customer service.

This is my resume and portfolio.

I plan to utilize my attention to detail, enthusiasm to learn and effective communication to help your company in providing customer service.

Please contact me with any opportunities available.

Co-Curricular Activities

Ngee Ann Polytechnic

April 2007 - Present

  • Leadership, Experience and Opportunity (LEO) Club (Member)
  • School of Humanities (HMS) Ambassador
  • Hearing Impaired (HI) Club (Member)
  • Class Representative (Present)
  • Module Representative (2007)

Yishun Town Secondary School

January 2005 - December 2006

  • Informational Technology (IT) Club(Vice-President)

Education

Apr 2007May 2010

Diploma in Psychology & Community Services

Ngee Ann Polytechnic
Jan 2003Dec 2006

Yishun Town Secondary School
  • GCE "O" Level Certification
  • 7 credits:
    • English (B3)
    • Combined Humanities (B3)
    • Mathematics (A2)
    • Combined Science (A2)
    • Principles of Accounts (A2)
    • Design & Technology (A1)
    • Chinese (A1)
Jan 1997Dec 2002

Chong Fu Primary School
  • PSLE Certification
  • 4 credits:
    • English (A),
    • Chinese (A),
    • Mathematics (A),
    • Science (B)

Work experience

Telemarketer

SingTel

  • Promoting skills
  • Provided friendly customer service, directed and assisted walk-in customers
Aug 2009Present

Welcome Host

Dialogue in the Dark

I'm currently an intern in Dialogue in the Dark (DiD) Singapore. My job is a welcome host - I welcome visitors of the exhibition, providing them with simple guidelines and information before leading them into the exhibition for their tour.

I have learnt more about providing customer service through interaction with individuals from all walks of life.

Feb 2009Apr 2009

Udders
  • Gained extensive knowledge of customer service
  • Provided friendly customer service and interacted with customers at workshops

Skills

French
Knowledge of basic conversational french - will require more lessons to impove.
Adobe Photoshop
Able to use Adobe Photoshop to create simple layout and designs.
Microsoft Office
Able to use Microsoft Word, Microsoft Excel and Microsoft Powerpoint to create documents and presentations effectively.
Chinese
Fluent in reading and speaking Mandarin.

Certifications

Apr 2008Present

Beginners Sign Language

Ngee Ann Polytechnic, Hearing Impaired (HI) Club
Jun 2006Present

Climbed to Low’s Peak, the Summit of Mount Kinabalu

Kinabalu Park
Mar 2006Present

Kayaking Proficiency Personal Skill 1 STAR Award

Singapore Canoe Federation
Dec 2005Present

Good Progress Award

Ministry of Education
Dec 1997Present

Edusave Merit Bursary

Ministry of Education