Service Performance Manager
Express Courier Limited
Mobile: 027 612 0051
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Summary
Extensive knowledge of data warehouse methodologies and data modeling
Skilled in BI tools, including report and query writing
Strong ability to analyze user requirements
In – dept knowledge of relational database structures, theories, principles and practices
Strong analytical, conceptual, and problem-solving abilities
Ability to understand organization's goals and objectives Abilit
Work experience
Jan 2013 - Present
Senior Performance Analyst
Express Couriers Limited
Analysis, management and modelling of KPI’s to help drive service improvement in the business
Act responsively to Business Managers and other stakeholders to ensure that their requirements are met as they negotiate decisions in their responsibility areas
Establish and update reporting systems to trap, monitor, report and analyse progress against targets
Constantly review, maintain and create reports to assist Fleet management teams to focus on customer focused reporting.
Aug 2011 - Jan 2013
GIS & Data Specialist
Express Couriers Limited
Provide business analytical support to the project team
Maintain and update regular business reports
Backing up GIS Mapping processing
Feb 2009 - Jan 2011
Assistant Fleet Manager
Express Couriers Limited
Courier management. Keep maintaining and improving fleet service performance
Courier performance and pay review and contract renewal
Courier contract maintain and renewal
Courier run boundary and work load review and adjustment.
Aug 2007 - Feb 2009
Fleet Assistant
Express Couriers Limited
Daily basis courier performance management
Daily fleet KPI reporting preparing
Contractor Health and Safety compliance
Sep 2005 - May 2007
logistics Operator
Seastar Logistics Limited
Documentation preparation for import and export
Review the environmental records of freight carriers to inform shipping decision.
Arrange delivery or storage of goods at destinations
Education
Feb 2004 - Feb 2006
Bachelor
Massey University
Double major of Information System & Management in International Business.
Feb 2004-Feb 2006 Massey University of Albany
Sep 1996 - Jul 1998
Diploma
Shanghai Fudan University
Information System
Skills
Skills8
Microsoft Technoiogies
SQL Server 2012 Integration Services (SSIS)
SQL Server 2012 Analysis Services (SSAS)
SQL Server 2012 Reporting Services (SSRS)
Microsoft Word Excel Access Power Point
8
Database
MS SQL Server, Oracle
8
Query language
T-SQL PL/SQL
8
Software
Visual Studio 2012
SQL Server Intelligence Development Studio
TOAD
8
Courier / Fleet Management
7
Logistics
Freight Forwarding
Import & export operation