Yiling Hu

  • 1/20 Hillside street, Springvale 3171

Career Highlights

  • Demonstrated energetic and efficient customer service through 3.5 years of work experiences in a variety of customer service& sales roles, such as a customer service representative at Spotlight and an internship at Jenny Foo & Co Pty Ltd.


  • Assisted in exceeding sales target by 21% while working for 1 month at Spotlight and huge 30% while at Hello Tume Tume Fashion Shop for the mid-year sale.


  • Presented well organisational and leadership skills through university leadership programs, roles & public presentations.


  • High emphasis on personal development, attended Jordan Belfort’s (Author of “The Wolf of Wall Street”) seminar & Anthony Robbins’s (American Life success coach and motivational speaker) Sydney program.  


  • Trilingual in English, Mandarin, Cantonese, also studying Japanese& Korean.

Work experience

Work experience
Oct 2013 - Dec 2014

Team member

Spotlight Sandown
  • Provide friendly and efficient customer service by meeting customers’ needs and exceed their expectations through offer to do extra things. For example, help carry heavy items to their cars.
  • Assist with weekly sales events and exceeded sale targets.
  • Handle phone calls and deal with customer orders and correctly address complaints.
  • Make presentations to promote new products and special deals.
  • Operate cash registers & use EFTPOS facilities.
Oct 2010 - Dec 2012

Sales assistant

Hello Tume Tume Fashion Shop 
  • Contribute to in-store based promotions and displays.
  • Resolve customer enquiries promptly and courteously.
  • Was offered a 14- day business trip to Guangzhou China to assist with large stock order.
  • Interpreter for business owner.
  • Assist in employee training program.
Oct 2010 - Oct 2010

Office Assistant Intern

Jenny Foo &Co Pty Ltd, accounting firm 
  • Sort client files
  • Manage and key in data entries
  • Handle Phone calls and general enquiries and refer technical enquiries to the accountants.


Aug 2014 - Present

Bachelor of Commerce

University of Melbourne

Major in accounting and marketing, subject tutor for year 12 students, winner of competition in  first year leadership forum , 58 hours of volunteering activity










Jose Alvarado

Teacher of Keysborough Secondary College 0404172938 or (03)9546 4144


Spotlight Store Manager                      (03) 9558 5995