Yiling Hu

  • 1/20 Hillside street, Springvale 3171

Career Highlights

  • Demonstrated energetic and efficient customer service through 3.5 years of work experiences in a variety of customer service& sales roles, such as a customer service representative at Spotlight and an internship at Jenny Foo & Co Pty Ltd.

 

  • Assisted in exceeding sales target by 21% while working for 1 month at Spotlight and huge 30% while at Hello Tume Tume Fashion Shop for the mid-year sale.

 

  • Presented well organisational and leadership skills through university leadership programs, roles & public presentations.

 

  • High emphasis on personal development, attended Jordan Belfort’s (Author of “The Wolf of Wall Street”) seminar & Anthony Robbins’s (American Life success coach and motivational speaker) Sydney program.  

 

  • Trilingual in English, Mandarin, Cantonese, also studying Japanese& Korean.

Work History

Work History
Oct 2013 - Dec 2014

Team member

Spotlight Sandown
  • Provide friendly and efficient customer service by meeting customers’ needs and exceed their expectations through offer to do extra things. For example, help carry heavy items to their cars.
  • Assist with weekly sales events and exceeded sale targets.
  • Handle phone calls and deal with customer orders and correctly address complaints.
  • Make presentations to promote new products and special deals.
  • Operate cash registers & use EFTPOS facilities.
Oct 2010 - Dec 2012

Sales assistant

Hello Tume Tume Fashion Shop 
  • Contribute to in-store based promotions and displays.
  • Resolve customer enquiries promptly and courteously.
  • Was offered a 14- day business trip to Guangzhou China to assist with large stock order.
  • Interpreter for business owner.
  • Assist in employee training program.
Oct 2010 - Oct 2010

Office Assistant Intern

Jenny Foo &Co Pty Ltd, accounting firm 
  • Sort client files
  • Manage and key in data entries
  • Handle Phone calls and general enquiries and refer technical enquiries to the accountants.

Education

Education
Aug 2014 - Present

Bachelor of Commerce

University of Melbourne

Major in accounting and marketing, subject tutor for year 12 students, winner of competition in  first year leadership forum , 58 hours of volunteering activity

Certifications

Certifications

Skills

Skills

ko

CANTONESE

MANDARIN

References

References

Jose Alvarado

Teacher of Keysborough Secondary College 0404172938 or (03)9546 4144

Simone

Spotlight Store Manager                      (03) 9558 5995