Built ‘trusted adviser’ relationship with key stakeholder in over 50 existing accounts to strengthen customer satisfaction, improve contract renewals rates and increase up-selling and cross-selling revenue opportunities.
- Improved previously damaged relationship with several key customers to retain $48K in support contract revenue.
- Renewed 98% of license support contracts.
- Generated $250K in new license sales and professional services revenue to assigned accounts.
- Coordinated resources and managed to completion services projects.
- Strengthen referenceability which culminated in six customer case studies to showcase product use, professional service projects yielding tangible results and long term customer success.