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Profile

To pursue a Career in a Professional Company that can further my desire to grow and contribute to an organization

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Seeking a Senior Position to Contribute towards Growth and Deliver Leadership Excellence.

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Key Competencies

  • Business Development
  • Operations Management
  • Customer Relationship Management Skills
  • Training
  • Sales support skills

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A diverse Business Professional experience with 15+ years of work experience in Financial Services, Motor Insurance Sales, Advertising, Event Management & Customer Service.

Work experience

Feb 2014Present

Quality Analyst - Business Support Sr. Associate

Dell International Services Ind Pvt Ltd
  • Auditing P&P findings for Large Enterprise and Consumer Team.
  • Contract Approvals for Small & Medium Business
  • Collating Audit findings and sharing the same with the Team
  • BQ Management

Jun 2013Jan 2014

Communication Experience Coach - Business Support Sr. Associate

Dell International Services Ind Pvt Ltd
  • Call Audits/Cross Audits followed with recommendations & observations
  • Tracking performance to ensure there is a positive trend
  • Coaching/Feedback sessions
  • CEC Flash mails published to share important updates, appreciations/kudos, reminders, share best practices WOW calls to be published
  • Analyzing Comm trend & work on Plan of Action accordingly
  • Partnering with the Austin & Telus Team to share best practices
  • Part of the Calibration sessions with NRG & internal calibration sessions
  • BQ assistance & performance improvement Support DPA & Escalation queue in AHOD situation
  • Fun activity to ensure Energy doesn't drop on calls
  • Presenting Quality Update/POA on Enterprise Staff Call & CE Huddle
  • Reporting of my task completed on a daily basis 
Mar 2010May 2013

Customer Service Expert

Dell International Services Ind Pvt Ltd

Providing Financial Solutions for purchase of any Dell product servicing USA customers.

Projects:

  • Call Tracker Utilization
Jul 2008Nov 2009

Relationship Manager

R S Consultants, Bangalore
  • Tax Planning, Investment Planning and Financial Planning along with Portfolio Management.
  • Handling Service Issues of clients and processing of new investments
  • Communication with clients and respective fund houses for ex: mutual fund offices & insurance companies
  • Back office Management - premium reminders, setting up meetings
  • Business Development strategies
  • Handling the entire process of Filing of IT Returns
Nov 2006May 2008

Customer Service Expert

Dell International Services Ind Pvt Ltd

Providing Financial Solutions for purchase of any Dell product servicing USA customers.

Jun 2006Oct 2006

Customer Service Advisor

HSBC Bank-Vishakapatnam

A Company providing Banking solutions(U K Clients)

Apr 2005Mar 2006

Customer Service Advisor-Sales Department

Cos-B

A Company providing Motor Insurance services (U K Clients)

Jul 1998Jan 2004

Manager Operations

Skool Inc, Method Ads Advertising & Marketing Services, Finanzone and Metal Impex
  • Metal Impex - Taking Care of all Air bookings, Communication to our Counterparts, Shipping documentation & tracking Consignment
  • Finanzone - Sourcing of clients, PR visits
  • Skool Inc - Field Investigation Reporting
  • Method Ads - Projects handled
Jan 1997Jun 1998

Front Office Executive

Sphinx Group of companies
  • Fixing up appointments & Handling calls, faxes & emails Correspondence
  • Collation of Reports from the Marketing Team

Quality Update

Quality Update - Sharing Lowlights, highlights & priorities

Quality Review

Quality Performance Analysis & Action Plan

CEC Flash

Sharing Highest & Lowest Comm sat call drivers, reminders & Kudos.

Education

Oct 2014Present

BBA (appearing)

Sikkim Manipal University

Subjects: 1st semester, October 2014

  • Communication Skills, Organization Behaviour, Business Environment, Quantitative Techniques in Business, Computer Fundamentals
Apr 2012Mar 2013

II PUC (private candidate)

Bangalore University
Apr 1997Mar 1998

I PUC

M/s. Seshadripuram Evening College

Projects - E-gurucool.com – Venue: Bangalore

  • A Company into online education, in detail supplementing class lessons, on-line help for entrance exams, solved papers, Career Information & Counselling, Networking with other students / schools / colleges, mind games, books, theater, fashion, music, sports especially for the higher standard students.
  • A detailed survey of all schools on a daily basis & classification of the schools accordingly.
  • Our Survey Reports includes count of students, teachers, Computers, Classrooms, Internet Connectivity, Locality of the School, other facilities like Sports, extra curricular activities, Transportation etc….
  • Interaction with students about their opinions, likes & dislikes of the school
  • Quiz competitions conducted with Prize Distributions for the same arranged during the respective school assembling & distribution of Internet booklets & a gift packet as a token of appreciation for all the students, teachers & principals to be conducted.

Projects - Pringles - Venue: Chennai & Skumar’s.com – Venue: Bangalore

  • Appointing members & Training programme conducted
  • Identifying areas of distribution like Schools, Colleges, Complexes of distributions planned according to the category of the visitors
  • A free sampling test conducted

Career Highlights

  • Bronze Award Winner Q2FY14 with Dell Financial Services
  • Bronze Award Winner Q2FY13 with Dell Financial Services
  • Bronze Award Winner Q2FY12 with Dell Financial Services
  • Commander’s Award Winner 4th May’ 2007 with Dell Financial Services
  • Performer of the month Award October 2005 with Cos-B Services India Pvt Ltd

Personal Details:

Date of Birth: 30th May, 1980

Marital Status: Married

Languages Known: English, Hindi, Kannada, Marathi, Telugu