Yeshomathi Narayan

Yeshomathi Narayan

Profile

To pursue a Career in a Professional Company that can further my desire to grow and contribute to an organization

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Seeking a Senior Position to Contribute towards Growth and Deliver Leadership Excellence.

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Key Competencies

  • Business Development
  • Operations Management
  • Customer Relationship Management Skills
  • Training
  • Sales support skills

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A diverse Business Professional experience with 15+ years of work experience in Financial Services, Motor Insurance Sales, Advertising, Event Management & Customer Service.

Work History

Work History
Feb 2014 - Present

Quality Analyst - Business Support Sr. Associate

Dell International Services Ind Pvt Ltd
  • Auditing P&P findings for Large Enterprise and Consumer Team.
  • Contract Approvals for Small & Medium Business
  • Collating Audit findings and sharing the same with the Team
  • BQ Management

Jun 2013 - Jan 2014

Communication Experience Coach - Business Support Sr. Associate

Dell International Services Ind Pvt Ltd
  • Call Audits/Cross Audits followed with recommendations & observations
  • Tracking performance to ensure there is a positive trend
  • Coaching/Feedback sessions
  • CEC Flash mails published to share important updates, appreciations/kudos, reminders, share best practices WOW calls to be published
  • Analyzing Comm trend & work on Plan of Action accordingly
  • Partnering with the Austin & Telus Team to share best practices
  • Part of the Calibration sessions with NRG & internal calibration sessions
  • BQ assistance & performance improvement Support DPA & Escalation queue in AHOD situation
  • Fun activity to ensure Energy doesn't drop on calls
  • Presenting Quality Update/POA on Enterprise Staff Call & CE Huddle
  • Reporting of my task completed on a daily basis 
Mar 2010 - May 2013

Customer Service Expert

Dell International Services Ind Pvt Ltd

Providing Financial Solutions for purchase of any Dell product servicing USA customers.

Projects:

  • Call Tracker Utilization
Jul 2008 - Nov 2009

Relationship Manager

R S Consultants, Bangalore
  • Tax Planning, Investment Planning and Financial Planning along with Portfolio Management.
  • Handling Service Issues of clients and processing of new investments
  • Communication with clients and respective fund houses for ex: mutual fund offices & insurance companies
  • Back office Management - premium reminders, setting up meetings
  • Business Development strategies
  • Handling the entire process of Filing of IT Returns
Nov 2006 - May 2008

Customer Service Expert

Dell International Services Ind Pvt Ltd

Providing Financial Solutions for purchase of any Dell product servicing USA customers.

Jun 2006 - Oct 2006

Customer Service Advisor

HSBC Bank-Vishakapatnam

A Company providing Banking solutions(U K Clients)

Apr 2005 - Mar 2006

Customer Service Advisor-Sales Department

Cos-B

A Company providing Motor Insurance services (U K Clients)

Jul 1998 - Jan 2004

Manager Operations

Skool Inc, Method Ads Advertising & Marketing Services, Finanzone and Metal Impex
  • Metal Impex - Taking Care of all Air bookings, Communication to our Counterparts, Shipping documentation & tracking Consignment
  • Finanzone - Sourcing of clients, PR visits
  • Skool Inc - Field Investigation Reporting
  • Method Ads - Projects handled
Jan 1997 - Jun 1998

Front Office Executive

Sphinx Group of companies
  • Fixing up appointments & Handling calls, faxes & emails Correspondence
  • Collation of Reports from the Marketing Team

Education

Education
Oct 2014 - Present

BBA (appearing)

Sikkim Manipal University

Subjects: 1st semester, October 2014

  • Communication Skills, Organization Behaviour, Business Environment, Quantitative Techniques in Business, Computer Fundamentals
Apr 2012 - Mar 2013

II PUC (private candidate)

Bangalore University
Apr 1997 - Mar 1998

I PUC

M/s. Seshadripuram Evening College

Projects - E-gurucool.com – Venue: Bangalore

  • A Company into online education, in detail supplementing class lessons, on-line help for entrance exams, solved papers, Career Information & Counselling, Networking with other students / schools / colleges, mind games, books, theater, fashion, music, sports especially for the higher standard students.
  • A detailed survey of all schools on a daily basis & classification of the schools accordingly.
  • Our Survey Reports includes count of students, teachers, Computers, Classrooms, Internet Connectivity, Locality of the School, other facilities like Sports, extra curricular activities, Transportation etc….
  • Interaction with students about their opinions, likes & dislikes of the school
  • Quiz competitions conducted with Prize Distributions for the same arranged during the respective school assembling & distribution of Internet booklets & a gift packet as a token of appreciation for all the students, teachers & principals to be conducted.

Projects - Pringles - Venue: Chennai & Skumar’s.com – Venue: Bangalore

  • Appointing members & Training programme conducted
  • Identifying areas of distribution like Schools, Colleges, Complexes of distributions planned according to the category of the visitors
  • A free sampling test conducted