Yen-Rong Wong

  • Auchenflower, Queensland

Summary

I have held a variety of positions with numerous businesses and organisations, with most of these positions relating to customer service or writing. I am a hard worker, I have great time management skills and pay particular attention to detail. I can work autonomously, but I also work well in a team, and can adapt well to constantly changing environments. I always strive to work to the best of my ability, and to produce results of which I am proud. 

Work History

Work History
Jan 2011 - Present

Office Manager

MindLift Tutoring

Reception duties, including being first point of contact for the business (face to face, through phone and email), and greeting new clients. Working autonomously both in and away from the office, ensuring accurate data entry, retention of clients and mediating interactions between parents and tutors. Implementation of a timetabling system for students and tutors, supervising and working with other employees. Management of presence on all social media platforms, including Facebook and Twitter, as well as the business website. 

May 2014 - Present

Freelance Search Engine Optimisation (SEO) Copywriter

Search Factory

Research and production of non-fiction articles, while adhering to strict deadlines. Articles are based on different and unfamiliar topics, which showcase relatable content as well as the client at hand. Ability to accept and implement editing feedback, and to target a particular demographic and audience. 

Apr 2015 - Present

Customer Contact Operator

Crime Stoppers Queensland Limited

Provision of quality customer service, building of strong rapport with each customer, and elicitation of sensitive data from customers in a call center environment. Entering of such data into information technology systems, and production of a formally structured report for the Queensland Police Service. Ability to make (possibly urgent) decisions in a short space of time, in consultation with team leaders and fellow colleagues. 

Jun 2015 - Sep 2015

Artist Services & Program Support Intern

Brisbane Writers Festival (BWF)

Supporting BWF producer and production team prior to and during the Festival. Designing, generation and cross-checking of artist schedules, inputting events into FestivalSystems. Organisation and management of artists personally and through the delegation of tasks to volunteers during the Festival weekend, both at offsite and onsite events. Assisted marketing manager with generation of social media posts across Twitter, Facebook, and Instagram.

Education

Education
2011 - 2015

Bachelor of Science/Arts

University of Queensland

Majoring in Biomedical Science, Extended Major in English Literature

2008 - 2010

International Baccalaureate Diploma

Queensland Academy for Science, Mathematics and Technology

IB Diploma and QSA certificate obtained

Certifications

Certifications
Nov 2016

Responsible Service of Alcohol Certificate

Queensland
Jul 2016

Positive Notice Blue Card

Queensland