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Work experience

Sep 2010Jan 2015

Costume Character/Scare Actor/ Host

Busch Gardens Tampa
  • Took photos with guests while in costume.
  • Assisted guests with directions and questions they had about the park.
  • Interacted with guests in-character to heighten their experience within the park.
  • Spoke with younger guests usually to help them feel at ease with costume characters.
  • Spoke with older guests to see how they  were doing and to suggest other attractions within the park.
May 2010Nov 2010

Front-End Cashier/Bagger

Sweetbay Supermarkets
  • Handled cash and helped with the closing of registers at the end of the day.
  • Interacted and handled transactions with customers on a daily basis.
  • Provided great customer service.
May 2007Apr 2008

Customer Care Representative

Harte-Hanks, Inc.
  • 'Saved' customer accounts by providing clear, concise reasoning to prevent them from cancelling their accounts over the phone.
  • Assisted customers with product repair by setting up and bridging the gap between the repair center and the customer.
  • Handled customer care complaints about the product.
  • Handled customers from N. America, Europe, Australia, and New Zealand.
  • Answered questions and complaints that customers had with their accounts.
  • Answered questions and complaints that customers had with their accounts.

Education

Aug 2009May 2010

BS Healthcare Administration

Saint Leo University - Saint Leo, FL
Jun 2006Apr 2008

Diploma in Baking and Pastry Arts

Academy of International Culinary Arts - Manila, Philippines