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Competent systems administrator with experience of software installation, administration & compatibility. possessing a proven ability to assist with the day-to-day running of an IT department. able to act as point of contact for colleagues and external clients. Able to work in own initiative or as part of a team and can deal with administrative duties competently.

Work experience

Dec 2017Present

ICT Coordinator

World Vision

To provide permanent technical assistance for infrastructure and staff.
To ensure successful operation of all IT related function in compliance with all World Vision and policies and standards.
Ensure quality of all IT function, analyze and address IT performance issues

Major Responsibilities:
-Customer Service
Ensure IT equipment’s safety, daily readiness and its working conditions in all Syria Response Jordan office
Prioritize, coordinate and resolve.
Level Support for Costumer Service/Helpdesk incident requests.
Responsible for Installing, Configuring and Maintaining all computers, printers etc. in Syria Response Jordan office
Visits remote sites if needed performs maintenance and assessment of the situation.
Prepare user manuals that describe frequently used procedures. Prepare and conduct small training sessions

- Systems Administration
Assist in Network administration network design, management, troubleshooting, documentation, security, and firewall and virus prevention as well.
Testing quarterly proper access to new global organizational systems through benchmark test for all Syria Response Jordan site.

- Procurement of Hardware and Software
IT Asset monitoring
Purchasing of IT equipment and making recommendations in accordance with present situation and standards when necessary.
Liaise with external vendors and service providers related to repairs and delivery of equipment.

- Other Responsibilities
Be aware of the Humanitarian and Emergency Affairs standards and operational imperatives in IT area and to ensure that necessary preparedness measures have been implemented.
To support WV's response in emergency situations, and be prepared and conduct work which is eventually. an emergency situation the Crisis Management Coordinator will lead the "emergency response activities", and all staff may need to be asked to follow a different reporting structure.

March 2017Dec 2017

ICT Officer

Nuqul Group
  • • Assist IT manager to implement IT policies and procedures. 
    • Network maintenance, administration, and troubleshooting. 
    • Conduct Preventive maintenance of systems monthly.
    • Provide IT troubleshooting for staff such as computers, printers, business mobiles, etc. 
    • Identify equipment and accessories required for the improvement functioning of computers and IT equipment in company. and Facilitate the purchase of items through creation of the necessary documents and the coordinating with the Procurement Department. 
    • Installing and configuring computer networks and systems.
    • Supervise the backup system using Symantec backup exec
    • Provide regular reports to the IT manager. 
    • Maintain and update IT local inventory list. 
    • Assist logistics staff in inventorying and tracking IT assets. 
    • Security System (Cameras). See less
March 2016March 2017

IT Technical Support

Pioneers For Construction
  • Network maintenance, management, and troubleshooting.
  • Provide IT troubleshooting for customers such as computers, printers, and more.
  • Installation and adjustment of computer networks and systems.
  • Installation and config of server cabins.
November 2015January 2016

IT Trainee

Ministry Of Industry & Trade Supply

IT Department

July 2015September 2015

IT Trainee

Nuqul Group

IT Department

March 2015May 2015

IT Trainee




Zarqa University

Bachelor of Internet Technology


Arabic, Fluent

English, Professional working proficiency

Other Courses


English Communication Skills

Edraak Website
2 Week

Workshops Training for (Darb 2015)






Academic Skills


Social Activities

Volunteered in the clothing bank with LOYAC Corporation.

Volunteered in the children's museum with LOYAC Corporation.

Volunteered with Tkiyet Um Ali.