- Customer Service
Ensure IT equipment’s safety, daily readiness and its working conditions in all Syria Response Jordan office
Prioritize, coordinate and resolve.
Level Support for Costumer Service/Helpdesk incident requests.
Responsible for Installing, Configuring and Maintaining all computers, printers etc. in Syria Response Jordan office
Visits remote sites if needed performs maintenance and assessment of the situation.
Prepare user manuals that describe frequently used procedures. Prepare and conduct small training sessions.
- Systems Administration
Assist in Network administration network design, management, troubleshooting, documentation, security, and firewall and virus prevention as well.
Testing quarterly proper access to new global organizational systems through benchmark test for all Syria Response Jordan site.
- Procurement of Hardware and Software
IT Asset monitoring, purchasing of IT equipment and making recommendations in accordance with present situation and standards when necessary.
Liaise with external vendors and service providers related to repairs and delivery of equipment.
- Other Responsibilities
Be aware of the Humanitarian and Emergency Affairs standards and operational imperatives in IT area and to ensure that necessary preparedness measures have been implemented.
To support WV's response in emergency situations, and be prepared and conduct work which is eventually. an emergency situation the Crisis Management Coordinator will lead the "emergency response activities", and all staff may need to be asked to follow a different reporting structure.