• Schweidlgasse 44/2.21, Vienna, Austria
Mimi Stoykova

Mimi Stoykova

Marketing, Customer experience, International Sales, Project Management

Summary

Ambitious young professional with successful international experience in MarketingSales and Customer Service teams. Performance driven and results-oriented person with outstanding analytical and communication skills and genuine interest in marketing, mobile industry and IT . Passionate and proactive team player who always delivers on important projects in a timely manner.

Professional Experience

Work History

International Data Sales Support

Jan 2015 - Present
A1 Telekom Austria AG
  • Directly responsible for multinational tenders and offerings preparation, surpassing customer expectations
  • Constantly meet and surpass Key Account Managers expectations by delivering sales support at all phases
  • Facilitate information flows between Implementation managers and Wholesale customers 
  • Increase productivity of  managing requests in CRM and prepare documentation of all sales activities
  • Facilitate successful customer relations with telecom providers in CEE
  • , delivering all project requirements and surpassing client expectations.

Marketing Development &  Innovation, Project work

Sep 2014 - Dec 2014
Coca-Cola HBC Austria GmbH

Coca-Cola HBC Austria is one of the biggest companies in the non-alcoholic beverage industry in the country and is a franchised bottler of The Coca-Cola Company.

  • Developed new Article Data Base which improved the collaboration between Portfolio Management, Marketing and Supply Chain Departments 
  • Gathered market information concerning carbonated soft drinks to conduct competitive analysis

Product Development, Internship

Apr 2014 - Sep 2014
UniCredit Bank Austria AG 
  • Assisted in the preparation of RFP/RFQ to support the responsible Customer Relationship Managers
  • Prepared performance reports based on pivot tables and data base inputs from CEE markets
  • Maintained Newsflashes and Newsletters for Bank Austria's subsidiaries
  • Designed Power Point templates  for different financial tools and e-books for sharing market information within UniCredit Group for CEE region. 

Project Manager 

Apr 2013 - Sep 2013
ABC Design & Communication Group
  • Leaded the development of web sites projects
  • Defined project deliverables and monitored status of tasks
  • Conducted AdWords campaigns and performed ongoing optimization campaigns
  • Generated ideas for Social Media campaigns. Controlled the whole life-cycle of the campaign

Consumer Marketing, Internship

Oct 2012 - Apr 2013
Mobiltel EAD Bulgaria, Telekom Austria Group

Mobiltel, the leading communication provider in Bulgaria, consequently executes Telekom Austria Group's convergence strategy.

  • Team Member of Vodafone Consumer Project Rollout (VF Cloud, VF Protect, VF My Web, VF Guardian). Acted as a tester of the apps and translated and adapted them for the Bulgarian market.
  • Analyzed and monitored the competition in the data services sector
  • Developed services roadmaps and presentations for the Marketing Director and Data Services team

Business Customer Service Agent

Oct 2008 - Oct 2012
Mobiltel EAD Bulgaria, Telekom Austria Group

Mobiltel, the leading communication provider in Bulgaria, consequently executes Telekom Austria Group's convergence strategy.

  • Trained and coached new Customer Service Agents
  • Performed campaigns for acquisition of prospective customers
  • Delivered excellent customer service in response to numerous telephone inquiries
  • Successfully resolved various  issues regarding telecommunication services
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Assume responsibility and ownership for all relevant customer queries
  • Contribute positively towards the achievement of performance targets in all aspects of the teams’
    activities

Education

Education

Master‘s Degree in Business Administration

Oct 2012 - Dec 2013
New Bulgarian University

Bachelor’s Degree in Marketing

Oct 2008 - Sep 2012
New Bulgarian University

Text Section

Text Section

Certifications

Certifications

English language

Certificate C1 Level, 01/2006 Sofia University,St. Kl. Ohridski

Technical for Non-Technical

Jan 2015 - Present
A1 Telekom Austria Group Business School

Intercultural Communication

Jan 2015 - Present
A1 Telekom Austria Group Business School

Interests

Digital photography, technologies,  smartphones, branding & advertising, foreign languages, sport, traveling

Software skills

  • MS Office (MS Excel, MS PowerPoint, MS Office etc.)
  • Microsoft Dynamics
  • CRM
  • SAP
  • Adobe Photoshop
  • Adobe Indesign

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