Bilingual Community Health Educator
BIlingual Community Health Educator Performs administrative duties relative to his/her functional area, supplies pertinent information, maintains records and documentation, and manages logistics for a team. Exhibits professionalism in representing oneself and one's team. Understands how one’s role and team add value for customers. Understands how the various parts of Humana work together to turn our strategy into reality and ultimately make Humana competitive in the marketplace. Acts in accordance with Humana's ethics and compliance policies and connects industry and regulatory changes to our strategy. Articulates how Humana's value proposition differentiates us. Leverages clinical information and research to proactively develop programs, pursue innovations, and/or collaborate across Humana to create solutions that enhance clinical outcomes. Uses an understanding of the whole customer to guide and influence their behaviors and choices. Knows the customer and what they value. Listens to the customer, focuses on their needs and uses a systems-view to identify potential Humana solutions. Designs solutions for customers' current and future needs and follows-up to ensure solutions exceed expectations. Articulates the value Humana provides in the customer's language, making the complex simple. Meets established expectations and takes responsibility for achieving results; encourages others to do the same. Employs focus, attention to detail, reliability, and appropriate prioritization to drive outcomes. Sees opportunities to contribute and takes the initiative to create solutions.Consistently models and inspires high levels of integrity in decisions, speech, and actions. Lives up to commitments, taking responsibility for the impact of one's actions. Exercises the courage to prioritize principles and values over personal or professional gain. Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first. Develops and strengthens networks and relationships, both inside and outside the organization, that support company performance. Proactively and transparently contributes information and energy toward creating value with others. Connects meaningfully with customers to build emotional engagement and customer advocacy. Develops and applies deep customer knowledge and intimacy to develop and deliver products, services, and interactions that provide value beyond expectations. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience. Effectively leverages resources to create exceptional outcomes. Determines the best course of action when facing ambiguity. Anticipates and constructively resolves barriers and constraints. Embraces change, applies new knowledge and reconfigures quickly to capitalize on opportunities. Understands oneself, effectively manages emotions, and displays awareness of how one's actions affect others. Listens and communicates with respect and empathy toward others. Builds trusting relationships through accountability and integrity in actions.