Yakana Cross


Entry-level strategic management position within the health care industry progressively leading to more responsibility




Self-taught German language speaker


Adept at speaking conversational Spanish and have spoken Spanish for 27 years

Microsoft Office Suites 2003, 2007, 2010

Technically proficient in the core components of Microsoft Office Suites 2003, 2007, 2010 such as Word, PowerPoint, Excel, Outlook, and Publisher

Work experience

Work experience
May 2012 - Present

Phlebotomist/ Clinical Laboratory Assistant

Alamance Regional Medical Center
  • Worked collaboratively with colleagues to develop and implement Lean processes to streamline specimen throughput
  • Partnered with immediate supervisor and laboratory leadership team to initiate develop of a departmental¬† phlebotomist training program
  • Fostered positive communications within the department, with other hospital personnel, and with patients
Jun 2010 - May 2012

Emergency Department Technician

Alamance Regional Medical Center
  • Developed a streamlined methods for obtaining critical patient data thus aiding in improved patient care
  • Actively participated in all staff meetings
  • Promoted hybrid (online/classroom) training methods for technician training to maximize time usage and offer training flexibility
Mar 2010 - May 2010

Adminstrative Intern

Guilford Workforce Development Board
  • Streamlined office filing procedures by implementing a new office filing system
  • Coordinated with other agencies in the county to host programs aimed at improving employability and workforce retention
Jan 2010 - May 2010

Home Health Care Aide

ComForCare Home Health Care
  • Observed clients' medical status and ensured adherence to clients' patient care plans at all times
  • Facilitated the smooth operation of clients' households leading to greater client comfort
  • Organized medical documentation in an easy to access format
  • Fostered communication between clients,¬† family members and health care professionals maximizing quality of clients' care
Jan 2008 - Jul 2009

Packaging Team Leader

  • Improved Overall Equipment Efficiency on can packaging lines from an average of 77% to and average of 88% using Lean processes (primarily 5S and 5-Why) identifying and correcting various packaging opportunities
  • Encouraged camaraderie, learning and mutual respect with Packaging team members using strong interpersonal communication skills
  • Established positive interdepartmental relationships with others in the organization preventing departmental silos and enhancing product throughput
Jun 2007 - Dec 2007

Customer Service Manager in Training

Harris Teeter
  • Cultivated customer loyalty by providing exceptional customer service
  • Initiated employee safety training that improved workplace and customer safety
Oct 2006 - Jun 2007

Assistant Store Manager

Harris Teeter
  • Improved Fresh Foods Department sanitation score from a 94% to 99.5%
  • Improved Johnson Diversey audit scores for all perishable departments (Fresh Foods, Meat, Seafood, Produce)
  • Supported administrative team in staff recruitment, development, and retention initiatives
May 2005 - Oct 2006

Assistant Store Manager

  • Motivated employees to seek additional training, promotion, and educational opportunities within the organization thus reducing employee turnover
  • Contributed to store and company profit margin by eliminating significant merchandise markdowns due to poor inventory management
  • Streamlined accounting office processes reducing time necessary to carry forward the business day
Jan 2003 - May 2005

Real Estate Broker

Re/Max Homeowners Ltd
  • Sold 85 homes in 2.5 years, exceeding the industry average of 10-12 homes per year
  • Member of the 100% Club for two consecutive years as a result of annual gross income of $100,000 from real estate sales
  • Created real estate salesperson brand¬† fostering name recognition in my geographical area
  • Applied an entrepreneurial approach to marketing homes that utilized a dynamic marketing campaign


Oct 2009 - Present

Associate of Science

Penn Foster College
Apr 2010 - Jun 2013

Masters Business Administration

Western Governors University
Aug 2011 - Dec 2011


Alamance Community College
Sep 2010 - Apr 2011


Lenoir Community College
Sep 2006 - Jan 2008

Bachelors of Science

Excelsior College


May 2011 - May 2015

Emergency Medical Technician - Paramedic

North Carolina Office of Emergency Medical Services
May 2013 - May 2015

Basic Life Support- Adult

American Heart Association
May 2013 - May 2015

Basic Life Support - Child

American Heart Association
May 2013 - May 2015

Basic Life Support - Infant

American Heart Association
Jun 2012 - Jun 2014

Pharmacy Technician Certification

Pharmacy Technician Certification Board
Dec 2011 - Jun 2013

Nursing Assistant II

North Carolina Board of Nursing