Yahiya Abdul Aziz

Sales Executive

Work History

Work History
Aug 2013 - Present

Sales Executive

RAK Ceramics
Sales Executive, Ras Al Khaimah Responsibilities:- Assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation. Prepares and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them and the company. Efficiently respond to any online or telephone queries in a calm and friendly manner. Act as a liaise between other departments and the client to provide the service most suitable to the client's needs, cost and time restraints. Work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly. Prepare reports on progress within the department and outline any developed strategies to improve.
Jan 2012 - Present

E-Commerce Operation Consultant

Sutherland Global Services, Dubai
20th Mar 13 E-Commerce Operation Consultant Responsibilities:- Respond to customer inquiries by phone and email. Listen to customer complaints regarding defective items and arrange for these items to be returned. Act as the liaison between the e-Commerce Company and third-party vendors to coordinate shipping of returns. Produce monthly reports of items returned. Client questions or requests are typically handled and may also explain customers how to use the product or service. Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications. Documents customer trouble reports in tracker file and escalates according to established standard operating procedures. Reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department.
Nov 2010 - Nov 2011

It Support Clerk

Admin Assistant Galaxy Techno System, India
IT Support Responsibilities:- To provide front line IT support to customers. To ensure that calls for support are dealt with promptly and appropriately. To install and configure PCs and associated peripherals and software.
Oct 2009 - 2010

Administration Coordinator

Morab and Associates
7thAug Administration Coordinator Chartered Accountants, India Responsibilities:- To be responsible for accurate and timely issue of quotations and Performa invoices to our customers as required. To process inquires by phone, fax, email and personal visits in relation to company business. To meet customers on our premises to discuss their requirements. To maintain good relations with our customers. To maintain an efficient working environment. Type correspondence, reports and other documents. Maintain office files. Open and distribute the mail. Coordinate repairs to office equipment. Greet and assist visitors. Answer phones. Direct calls and respond to inquiries. Perform other related duties as required. To solve problems by liaising with the other staff and the customer. tasks to support the business plan as and when required including working extra hours if required to ensure company business objectives are met.
Jul 2008 - Jun 2009

Office Administrator

Singhad College of Engineering, India
Office Administration Responsibilities:- Type correspondence, reports and other documents Maintain office files Open and distribute the mail Take minutes at meetings Distribute minutes Coordinate repairs to office equipment Greet and assist visitors Answer phones Direct calls and respond to inquiries from students. Perform other related duties as required Coordinating in college events.
Feb 2007 - May 2008

Debt Management Sales Advisor

Kraft Wagon Desire, India
Debt Management Sales Advisor Responsibilities:- To ask relevant and appropriate questions to the client in order to obtain financial information from the client. To identify and advise the client of different financial solutions available to them. Consistently deliver a high level of service, attaining customer confidence, satisfaction and loyalty. To ask relevant and appropriate questions to the customer in order to identify and maximize cross selling opportunities. To continuously meet the objectives and targets as set by line management and strive to continuously improve performance. Help to identify and present to line management process improvements. PROFILE:- D.O.B: 09/01/1989 P.O.B: Dubai Nationality: Indian Visa Status: Employment Visa Languages: Arabic, English, Hindi, Urdu



Pune University


Sikkim Manipal University