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 Administrative Professional with proven administrative work experience effectively supporting customers and vendors. Recognized for making significant contributions to the coordination and organization of office operations. In-depth understanding of diverse client needs with ability to solve quickly customers inquires. Excellent ability to handle multiple tasks. Strategic thinker,creative determined and detail oriented individual with excellent communication skills. Consistently making significant contributions and multi-tasking to complete multiple competing deliverables in a deadline driven environment. Exemplary ability to seek out ways to improve processes and streamline operations. Self-starter with proven competency in driving projects to successful completion.


  • Collect, Analyze data and prepare monthly reports 
  • Great communication skills both written and oral.
  • Familiar with LEED EB Submissions, and BOMA Best.
  • Problem Solving and Critical Thinking
  • In depth knowledge of  Microsoft Office; Word, PowerPoint, Excel, email and online databases to access and maintain customer information depth knowledge of  Microsoft Office; Word, PowerPoint, Excel, email and online databases to access and maintain customer information
  • Exceptional ability to communicate clearly in three languages: English, Hebrew and Russian

Professional Experience

Oct 2014Present

Merchandiser/Office Manager

Appliance Repair Master, Toronto
  •  Follow standardized company procedures relating to all aspects of office performance
  • Answer incoming calls in a professional manner
  • Prepare weekly and monthly reports
  • Deal with customer relevant inquiries, complaints and requests for information on products and services
  • Handle the responsibility of collecting due payments and maintaining the invoicing and payment systems
  • Process paperwork, and send contracts to vendors and suppliers
  • Update databases with confidential and relevant information
  • Identify potential suppliers, order merchandise, track orders and process invoices
  • Review sales target and inventory levels and ensure inventory listing are kept to date
  • Negotiating competitive business terms with vendors.
  • Works with a set of vendors to manage vendors relationship.
  • Handle the responsibility of collecting due payments and maintaining the invoicing and payment systems
  • Process paperwork, and send contracts to vendors and suppliers

Sep 2013Oct 2014

Sales Associate

RW&CO,  Toronto
  • Greeted customers and determined their wants and needs
  • Developed and maintained excellent customer relations
  • Demonstrated excellent product knowledge and promoted different brands Conducted needs-based selling by using non-scripted probing techniques to find customer requirements
  • Handled cash and credit card transactions; updated the customer database
  • Balanced receipts and log sheets at the close of each business day by verifying the accuracy of cash received
  • Reviewed the obtained information for completeness and accuracy
  • Recognized and reported issues in obtaining valid information
  • Ensured the confidentiality of the collected information
  • Maintained a professional and welcoming environment for applicants
Jul 2009Oct 2012

Administrative Assistant

PIC-A BOOK digital printing, Israel 
  • Generated ideas on ways to resolve problems and serve customers in a better way
  • Updated customer's files and provided technical support to customer's
  • Confirmed customer understanding of the solution and provided extra customer education as required
  • Created and maintained detailed tracking reports
  • Acted as back up contact for customers in situations where the manager is not available
  • Added new material to file records and created new records as necessary utilizing database
  • Supported the administrative requirements of internal teams in a pressured office
  • Coding, logging and monitoring office expenses, invoices and budgets
  • Acted as the main point of contact for any visitors and callers to the office
  • Acted with the highest ethical standards, and always treated others fairly.


Jan 2016Present

Real Estate course

Sep 2012May 2014

Honours Diploma in Business Marketing and Buying specialty  

Seneca College
Oct 2005Jul 2009

Bachelors Degree in Fashion Design and Education

(Equivalent to a Canadian BA Degree as evaluated by WES)