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Matthew T. Siegel, ENP

Emergency Communications Professional

Work History

Sep 2008Present

Telecommunicator IV

Northwest Central Dispatch System (NWCDS)

  • Acting Operations Manager - One of a small number of senior telecommunicators chosen to supervise day to day operations of up to 15 telecommunicators in the absence of a full time Operations Manager, and complete daily shift activity report, make shift assignments, handle scheduling duties, troubleshoot and report technical problems, implement emergency procedures..
  • Communications Training Officer - Responsible for training newly hired telecommunicators in call taking, police dispatch, and fire dispatch. 
  • Coordinate emergency responses for the IL Law Enforcement Alarm System (ILEAS) throughout the state.
  • Quality Assurance Team Member - Review 9-1-1 calls and radio traffic to ensure adherence to protocol and excellent customer service..
  • IL Telecommunicator Emergency Response Task Force (IL-TERT) Team Leader
  • Operate state of the art emergency communications software and radio systems for 9-1-1 call taking, and dispatching of police, fire and EMS units.
  • Contributed in the creation of various Operational Directives including the Radio Quality Assurance, and Agency Emergency Action Plan. 
  • LEADS Full Access Certification
Oct 2006Feb 2008

Fire Lieutenant/Fire Prevention Officer

Antarctic Fire Department, Raytheon Polar Services
  • Provided direction and supervision to personnel on my assigned shift, including eight firefighters and two communications operators.

  • Provide oversight for the communications center, handle scheduling issues, troubleshoot and report technical issues, and supervise communications operators in handling unique and multi-agency responses.
  • Served as the Fire Investigator for the US Antarctic Program, completing in depth investigation reports, collecting and reviewing evidence, and conducting subject interviews.
  • Conducted regular building and safety inspections to ensure compliance with all pertinent regulations.
  • Responded to Fire and EMS calls for service, coordinated tactics, and operated as incident command.
  • Handled scheduling, training, and disciplinary action for firefighters under my supervision.
  • Assisted with reviewing and updating the McMurdo Station, and South Pole Station emergency response plans and directives.
  • Acted as an emergency services representative in meetings with National Science Foundation, Air National Guard, and Raytheon staff.
  • Led the Fire Department's public education program, including community outreach, communications, and training programs.
  • Oversaw the safe operations of heavy equipment, fleet vehicles, vessel offload, and airfield operations as they pertained to emergency preparedness and fire protection.
Mar 2008Sep 2008

Public Safety Officer

IPC International
  • Conducted vehicle and foot patrols of Gurnee Mills Mall to ensure safety, security, and compliance with all rules and applicable laws.
  • Worked as a security dispatcher, managing units, and coordinating responses with local law enforcement.
  • Selected as a member of the elite Tier IV Emergency Management Response Team.
Sep 2005Nov 2007

Disaster Generalist

Federal Emergency Management Agency(FEMA)
  • Hurricane Ophelia Assistant Strike Team Leader
  • Assisted Team Leader with planning, scheduling, and resource procurement.
  • Wrote regular situational reports and progress updates for submission to FEMA supervisory staff.
  • Conducted small scale investigations into benefit fraud, and submitted initial reports to the Inspector General.
  • Gather and analyze data on persons receiving temporary housing and benefits from FEMA.
  • Participated in meetings at the local, state and federal level.
Aug 2003Aug 2006

Fire Lieutenant

Makanda Township Fire Department
  • Integral in the success of numerous public outreach initiatives
  • Assisted with planning and as an instructor for the department's new recruit academy.
  • Assist the Fire Chief in writing numerous standard operating guidelines, and establishing the department's first pre-planning program.

  • Provided supervision, leadership, training, and discipline to firefighters and first-responders under my command.